Service Coordinator

• Do you enjoy a fast paced work environment?
• Are you a good-multitasker
•  are you organized?

Lyons Mechanical Services, is a company that offers comprehensive HVAC/Mechanical solutions for industrial, institutional, and commercial markets in Kentucky and states throughout the Southeast. We are currently looking to fill the role of Service Coordinator, this position will have responsibilities that branch from safety, customer service, and business operations.

ESSENTIAL FUNCTIONS

1. Dispatch service technicians and schedule team labor for maintenances and/or repairs

2. Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred

3. Process work orders from beginning to final review to include payroll, verbiage, and tool/misc./parts charges

4. Prepare and issue invoices 

5. Develop service proposals/quotes in support of team operations

6. Provide administrative support to team members as needed 

7. Maintain company confidentiality

8. Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency

9. All other duties as required.

KNOWLEDGE, SKILLS & ABILITES 

1. Ability to communicate effectively with all levels of personnel verbally and in writing.

2. Must possess excellent computer skills with Word, Excel, E-mail and Internet.

3. Working knowledge of basic computer software applications.

4. Ability to establish and maintain excellent inter-company relations

5. Exceptional oral and written communication skills

6. Professional telephone manner

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS 

• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.