Service Coordinator

Calling all customer service professionals!

Are you :

Someone with experience providing world-class customer service in the HVAC industry?

Able to work in a fast-paced service environment, while remaining customer-focused?

If so...

YOU could be who we are looking for!

At United Mechanical we offer commercial and institutional HVAC, electrical, and plumbing services throughout the entire Southwest Florida region. Our areas of expertise range from hospital/healthcare, school systems & universities, hospitality, and commercial facilities.

As a result of continued growth and success, we are looking for a Service Coordinator to join our team! As a member of our team, you can look forward to a culture that supports teamwork, cultivates a healthy work environment, and allows unlimited career growth.

Responsibilities:

• Develop monthly, weekly, and daily work schedules for Service Technicians to ensure customer commitments are met
• Dispatch Service Technicians to meet the schedule making modifications on an ongoing basis, as new service requests are received
• Communicate with customers as needed for incoming service requests and status updates.
• Collaborate with warehouse management to ensure customers are provided with up-to-date lead times on parts that have been ordered
• Contact all customers with "Parts Pending" status as parts are received for scheduling
• Provide support to ensure a timely flow of all materials, tools, test equipment, and paperwork to all Service Technicians to fulfill customer requirements
• Process work orders from beginning to final review to include technicians' hours and service call resolutions
• Take an average of 50 service calls per day
• Monitor customer complaints to ensure that problems are resolved promptly with the best solution possible
• General office duties: filing, incoming and outgoing mail, ordering office supplies
• Provide administrative support to team members as needed and assist in team members' absence
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers

Qualifications and Competencies:

• High school diploma, or equivalent
• 3+ years of experience in customer service and dispatching
• Prior experience working in the HVAC industry is preferred

We hope you consider a career with United Mechanical and look forward to receiving your application! www.umihvac.com