Service Advisor - Window and Door Installation

Position Summary 

The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date. 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Review service schedule daily 

• Daily paperwork review for dispatch and return follow up trips 

• Job site Q/A walks, provide list and maintain punch list completion 

• Enforce safety compliance and PPE policy 

• Inspect and assist with field service call that may include – emergency calls, escalated homeowner calls and builder calls 

• Cover Lead Tech route as needed for field coverage during vacations or call outs 

• Provide service instructions and training 

• Communicate with Service Coordinators and Lead Techs to insure proper workflow 

• Check warehouse team lanes to ensure material flow stays up to date and organized weekly 

• Attend weekly follow up meeting with Service Manager 

• Assist with team building and performance reviews 

  This position will require training at our Frederick MD location