Server

Position Overview

In the role of Server, reporting to shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service, and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team.

Primary Responsibilities

• Consistently offer professional, friendly and engaging service

• Assist customers regarding menu items, in an informative and helpful way

• Serve all food and beverage items at the assigned work stations

• Have full knowledge of beverage and food menu

• Have full knowledge of all menu items being served

• Maintaining service areas

• Clearing tables and providing quality service to our customers

• Responsible to ensure all our customers leave with a positive dining experience

• Be aware of all health & safety procedures, including Emergency Evacuation

• Follow all safety and sanitation policies when handling food and beverage

• Liaising and communicating effectively with all appropriate operational departments.

• Developing & cultivating strong working relationships with all customers & colleagues alike

• Performing other duties as assigned or directed by the shift supervisor. 

• Perform cash out functions at the end of each shift.

• Maintain professional appearance.

• May be required to perform opening or closing duties.

Requirements:

• Ability to focus attention on customer needs, remaining calm and courteous

• Must have ProServe

• Must have a sense of urgency

• Handle customer complaints with professionalism and respect. Inform supervisor of any complaints. 

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

• Minimum 1 year experience as a food and beverage server or equivalent experience.

• Some work with a point of sale system an asset.

• Bartending experience a plus!

• Must be 18 years of age or older

• Must have employment eligibility in Canada

• Ability to work flexible hours when required (days, evening, nights, weekends and holidays)

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