Server

BLACK BEAR DINER HAYWARD

Responsible for greeting all guests in a professional, friendly and family oriented way before, during and after the meal period.

REQUIREMENTS:

• Be punctual to begin your work

• Wear proper uniform (black slacks, Black Bear Diner shirt, suspenders and apron) and name badge at all times

• Maintain a neat and clean appearance at all times

• As soon as guests are seated approach the table within no more than two minutes, greet guests in a friendly/courteous way, introduce yourself by name

• Offer beverages before taking food orders (Coffee, OJ for breakfast.  Iced tea & soft drinks, any seasonal special beverages, beer, wine for lunch and dinner)

• After serving beverages, announce specials per meal period

• Takes food orders, making sure that orders are repeated back to guests to avoid any mistakes, if out of any items, make sure to communicate it to guests

• Puts order into Aloha, making sure that all modifications are placed

• Always connect with the kitchen expeditor or kitchen manager for any special request or modifications

• After orders have been placed make sure to check back with the guests to offer beverage refills

• Make sure to communicate to guests any delays from the kitchen, say “Just want to let you know that the food is delayed but it should be coming out shortly† 

• Never ignore the guests, especially when there is a delay from the kitchen, maintain guests informed at all times

• Maintain a cheerful and positive attitude at all times 

• Maintain the “clean as you go†policy

• Keep all working areas clean at all times, sweep and vacuum floors as necessary to maintain a good clean look throughout the dining room

• Maintain all working stations clean and organized at all times

• Report to Manager any equipment failures and any shortages of supplies immediately

• Make sure to take your breaks on time to avoid any penalties

• Make sure to return to your work stations after breaks on a timely manner

• You are required to work over time, if needed

• Responsible for making sure that all guest checks are double checked before presenting to guests (make sure table # matches the guests check and number of guests)

• Any voids, wrong orders or when guests changes mind must be approved by manager

• As a server, you are not allowed to comp any meals, unless approved by management

• Be a team player, taking ownership of the entire Restaurant, not just your station

• Food runs are to be made by all food servers when needed… We are a Team!

• All transitions of stations must be communicated immediately to management to avoid confusion of who is working where

• All food servers must have current Food Handlers’ Certification..

• Make sure that all sugar caddies are refilled with proper condiments and re-stock all sauces, ketchup and mustards, refill salt & pepper shakers

• All side works must be completed before punching out from your shift

ADDITIONAL INFORMATION:

1. Must be able to stand, walk, and stay on his/her feet for prolonged periods of time.  This could be up to four hours without a break period to sit down.

2. Carry plates, dishes and trays with a weight of up to nine pounds on a continuous basis.

3. Lift up to 25 pounds at a given time.

4. Must be able to write (take orders form guests) and work either an adding machine or a Point of Sale (P.O.S.) screen that requires repetitive motion.

5. Must be courteous, smile frequently, and express cheerful disposition at all times.