Senior Technical Support Engineer

As our business grows, Cabco seeks a Senior Technical Support Engineer to work from our Dartmouth office. Ideally, you will have a clear client service orientation and will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. It is considered a must, that you are also able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams to maximize customer satisfaction.

We are looking for a self-motivated person willing to take ownership of customer issues reported and see those problems through to resolution. Technically, you will have experience applying a broad range of current IT tools and solutions in business environments.

Key intermediate knowledge base of at least six of the following:

·       Back office and data centre hardware infrastructure (SAN, Server grade hardware, Backup solutions., PDUs)

·       Active Directory

·       Cloud based deployments

·       Azure

·       AWS

·       Scripting with VBScript, Batch Commands, SQL, PowerShell,

·       MS Exchange 2013 or later

·       VM-Ware/Hyper-V

·       MS Server 2012 or later

·       MS Windows 10 or later

·       Office 365 Management & Deployment

·       Experience with Fortinet / Checkpoint or other enterprise solutions

·       Setting up remote access VPN’s

·       Creation of VLAN’s and traffic policy's

·       Knowing and reviewing current security best practices

Qualifications:

·       Post secondary education in a related field: Information Technology, Computer Science, Network or IT Support.

·       Must have 5 or more years experience working in an IT support, technical support, or technical engineering capacity.  

·       Strong knowledge in Microsoft 365

·       Excellent customer service experience/skills are required.

·       Strong written and verbal communication skills in English.

·       Strong technical troubleshooting and problem-solving.

·       Strong organization skills.

·       Interest in learning new technologies and completing required training and certifications as necessary.

·       Valid driver’s license.

Asset qualifications include intermediate knowledge of the following:

·       Antivirus/EDR solutions

·       Backup solutions – Local and Online

·       Windows Server management

·       SAN/NAS shared storage

·       Networking Architecture

·       IP Telephony

What Does Cabco Bring to the Table?

·       Competitive compensation with comprehensive benefits package.

·       A focus on employee wellness

·       Company pension match plan

·       Paid vacation and milestone service awards

·       Use of company vehicle (if deemed necessary)

·       On-the-job paid training, mentoring and opportunity for career growth

·       An amazing team and company that lives with its core values of our people, customers, community, growth, integrity, and safety.

If you are interested in being part of a growing company driven by innovative technology and a goal to be the best at what we do, we look forward to hearing from you.

At Cabco we are committed to an inclusive, accessible environment where all employees and customers feel valued, respected and supported and free from all types of discrimination and harassment. We encourage applications from qualified African Nova Scotians, racially visible persons, women (applying for non-traditional positions), persons with disabilities, Aboriginal persons and persons of the 2SLGBTQ+ community. We feel it is important as an organization to have a team that reflects the diversity of our customers and communities in which we work, live and play.