Senior IT Logistician

A Senior Logistics Analyst must be able to create strategically tailored logistics plans encompassing materiel and personnel procurement, maintenance, distribution, and
replacement.

A Senior Logistics Analyst must have experience in conducting targeted reviews of status and identify points of risk and be able to identify alternative strategies for addressing and mitigating risk.

Description
• Provide IT hardware (HW) and Software (SW) asset logistics lifecycle management including periodic supply inventory, day-to-day shipping, receiving, tagging, tracking, communication and deployment ensuring optimal and secure operations.
• Document procurement packages, shipping vendor, packaging supply vendor information and asset information based on asset specifications to include cost information, package delivery agreements, tracking, lost packages, claims, etc.
• Manage logistics database to track hardware and software logistics and work with team members on a consolidated view of Assets across Logistics, Maintenance and Management including lost packages, other remediation efforts, and periodic audits.
• Document and report Package Inventory management/physical accountability checks on all logistics supplies, Monthly Critical Priority Incidents and High Priority Incidents, partners with team members on AES Scores, VA Monitoring Framework, auto alerts to VA Office of IT, discrepancy & corrective action.
• Work closely with Analytics Lead on Asset and Account control Center Dashboard (Power BI) including Asset Logistics Management, and Quarterly KPI Report.
• Partner with team members for asset procurement, packages, cost information, etc.
• Coordinate and collaborate with defined escalation paths and fellow Asset team members for specifications and dependencies to maintain the baseline
• Manage and utilize asset logistics information for compliance and data calls
• Collaborate with ESOM Contract Business Operations team members for effective IT asset management and forecast / prepare for follow-on/future logistics demand
• Capturing logistics investment requirements and aligning those upstream to the portfolio and budget; laterally with HW – SW asset team members and downstream to customer service engineers and system administrators for timely and efficient delivery
• Demonstrating a commitment to quality and customer support through close monitoring of Incidents, Service Tickets, Logistics planning, asset tracking, Problem Management, etc.

Requirements
Bachelor’s degree in engineering, mathematics, business administration (8 years of additional relevant experience may be substituted for education)
• 8 years of experience with IT asset logistics, ServiceNow or similar ITAM/ITSM.
• Experience in the procurement, maintenance, distribution, and replacement of material to enable a review and analysis of logistics plans.
• Experience in monitoring progress and status and be able to identify program/project performance issues and risks.
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address sensitive situations and positively resolve them.
• Ability to obtain and maintain Public Trust Clearance.
• Must be US Citizen or Green Card Holder.

Preferred:
• Experience with ServiceNow.
• Experience supporting a federal client.
• ITIL certification