Senior Auto Liability Adjuster – Cargo Claims

Blue Star Claims LLC is a Third-Party Administrator specializing in Occupational Accident, Trucking Physical Damage, Auto Liability, and Cargo claims throughout the United States. This is an excellent opportunity to work in a growing and dynamic work environment. We believe in delivering a high-quality work product to our clients with emphasis on communication and service. We believe in providing an environment where employees enjoy coming to work every day, provide the resources needed to perform their job and assign manageable caseloads.

Position Summary:

The Senior Auto Liability Adjuster will report to the Chief Operating Officer and is responsible for investigating, evaluating, negotiating, and resolving complex auto liability and cargo claims, with a focus on the trucking and transportation industry. The ideal candidate will have a strong background in commercial auto liability and a solid understanding of cargo losses, including spoilage, theft, and transit-related damages.

Key Responsibilities:

• Independently handle a full caseload of complex auto liability and cargo claims, from first notice of loss through resolution.
• Conduct thorough investigations including scene analysis, witness interviews, police report review, and gathering relevant documentation.
• Evaluate policy coverage, liability, and damages, and determine the appropriate course of action.
• Manage litigation and coordinate with defense counsel and other third-party service providers as needed.
• Negotiate settlements within authority limits and in compliance with company standards and best practices.
• Provide regular and detailed claim status updates to internal stakeholders and clients.
• Maintain accurate and timely documentation in the claim management system.
• Act as a technical resource for junior adjusters and assist in training or mentoring as needed.
• Ensure compliance with state and federal regulations as well as internal claims handling guidelines.

Qualifications:

• Minimum of 5–7 years of experience handling commercial auto liability claims, with at least 3 years of cargo claims experience.
• In-depth knowledge of transportation/trucking industry claims, DOT regulations, and relevant insurance coverages.
• Strong negotiation, analytical, and decision-making skills.
• Excellent written and verbal communication skills.
• Experience handling litigated files and working closely with legal counsel.
• Proficient with claim management systems and Microsoft Office Suite.
• Adjuster’s license(s) as required by state(s) of operation.
• Completion of our pre-employment assessment via: https://www.ondemandassessment.com/link/index/JB-87PS9BLTA?u=93138 

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in insurance, risk management, or a related field.
• Prior experience working for or with third-party administrators (TPAs) or self-insured transportation carriers.
• Certifications such as AIC, CPCU, or similar are a plus.

What We Offer:

• Competitive salary and performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• A supportive, collaborative work environment