Senior Account Representative (Head Teller)

Job Title:  Senior Account Representative (Head Teller)

Location: Fuquay-Varina, NC

Summary

 Ensure clients receive excellent service in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations.   

Duties and responsibilities

·         Supervise Account Representatives (Tellers)

·         Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.

·         Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests.

·         Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.

·         Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.

·         Oversee and maintain vault cash.

·         Conduct periodic audits of Account Representatives cash drawers.

·         Assists in completing special day-end processing and daily reports.

·         Perform other duties as assigned

Qualifications/Requirements

·         Prior teller experience

·         High school diploma

·         Cash handling experience.

·         Excellent customer service and communication skills.

·         Accuracy and attention to detail

·         Knowledge of personal computer and related word processing and spreadsheet software.

·         Proficient oral and written communication skills.

·         Ability to utilize processes and techniques for detecting fraud and preventing fraud situations.

·         Objectively handle, process, and secure sensitive information and communications