Security Supervisor - Full Time
This is an exciting and rare opportunity for an experienced leader to join the Ace Casino Airport security team as a full-time supervisor. We are looking for someone with a Winning Attitude, who wants to be part of a Winning Culture, and brings a Winning Energy who can step in and provide excellent, professional service to our patrons and staff and leadership to our security team. This position is based at Ace Casino Airport located minutes from Calgary Airport YYC and is an excellent opportunity for an experienced security professional looking for the next step in their career in the gaming industry.
RESPONSIBILITIES AND DUTIES
o Providing leadership for the security department while on duty.
o Ensuring that all department staff are operating within the company’s core values and carrying out their duties in accordance with the service standards policy while on duty.
o Ensuring that the department operates in compliance with AGLC Terms and Conditions while on duty.
o Implementation of departmental policies.
o Monitoring the performance of department staff while on duty.
o Informing the security manager of incidents and discrepancies.
o Recommending coaching or discipline of department staff on duty to the security manager.
o Implementing emergency procedures in the absence of the security manager.
o Responding to all serious incidents while on duty.
o Responding to requests from department staff while on duty.
o Responding to requests from other departments within the casino while on duty.
o Facilitating access to secure areas and vaults while on duty.
o Ensuring all duties are carried out by department staff according to procedures and in a timely manner while on duty.
o Notifying the security manager if there is not an adequate supply of uniforms and equipment.
o May be delegated additional tasks by the security manager.
o The security supervisor reports to the security manager.
EDUCATION AND EXPERIENCE
o Minimum of 3 years customer/public service experience.
o Minimum of 2 years security experience (casino environment preferred).
o Knowledge of Microsoft Office.
o Must be able to complete all regulatory requirements prior to commencing work.
o Police information check (no older than 90 days)
o Pro-Tect
o Pro-Serve
o Anti-money laundering training
o AGLC Deal-Us In
o Must have current First Aid/CPR C/AED certificate or obtain within 90 days of employment.
o Alberta Security License is an asset.
o Post-Secondary Education in Criminal Justice, Psychology, Sociology or related fields is an asset.
SKILLS AND ABILITIES
o Must be 18 years or older to work in a casino.
o Excellent written and oral communication skills.
o Demonstrated leadership abilities.
o Prior training in de-escalation and conflict resolution is an asset.
PHYSICAL REQUIREMENTS
o Must be able to lift 25kg (approx. 50lbs).
o Ability to restrain violent individuals and be involved in physical conflicts.
o Ability to sit, stand, and walk for extended periods of time.
o Ability to respond quickly to urgent and emergency situations.
o Ability to work inside and outside in all weather conditions.