Security/Front Desk Nights Shift

Job Description:  Responsible for providing excellent customer service to residents, visitors, and staff members. The Front Desk will perform various administrative tasks, answer phone calls, and assist with inquiries. The ideal candidate should have excellent communication skills, computer proficiency, and experience working in a healthcare setting.

Key Responsibilities:

·         Answer incoming calls, transfer calls, and take messages as required.

·         Greet visitors and residents as they arrive at the facility in a friendly and professional manner.

·         Provide information to visitors and residents, including directions and information about the facility.

·         Maintain a clean and organized reception area, including keeping brochures and other materials stocked.

·         Handle resident concerns and complaints in a timely and appropriate manner.

·         Manage and distribute incoming and outgoing mail, faxes, and packages.

·         Schedule appointments, update calendars, and maintain records.

·         Perform data entry and other administrative tasks as needed.

·         Monitor and maintain inventory of office supplies.

·         Ensure compliance with all facility policies and procedures.

·         Other duties as assigned by the supervisor.

Requirements:

·         High school diploma or equivalent.

·         Excellent communication and customer service skills.

·         Experience working in a healthcare setting, preferably in a skilled nursing facility.

·         Proficiency in Microsoft Office and other computer applications.

·         Ability to multitask and work independently in a fast-paced environment.

·         Ability to maintain confidentiality and sensitivity to the needs of residents and families.

·         Must be able to pass a background check and drug test.

Physical Requirements:

·         Must be able to sit and stand for extended periods.

·         Must be able to lift up to 20 pounds.

·         Must have manual dexterity to operate a computer, phone, and other office equipment.

Note: This job description is not intended to be all-inclusive. The team member may be required to perform other duties as assigned by their supervisor.