School Store Clerk Position Control Number SC2-22-400-01

SUMMARY:

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry.  U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public. 

Under general supervision, provides clinical support services involving distribution, collection, and storage of medical supplies and equipment.  Interacts with students, faculty and staff to ensure prompt and accurate order fulfillment.  Responsible for keeping needed supplies in-stock and organized.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’s Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Under general supervision, performs multi-step clerical duties in school store. Supports clinics in providing supplies in timely manner and provides customer service at the school store counter. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Identify Reorder Point

·         Determine Supply Quantity

·         Receiving Supplies

·         Receiving Credits

·         Back-Ordered Supplies

·         Purchase Orders

·         Storage of Supplies

·         Inventory Evaluation

·         Compile order requests for clinic and dental supplies

·         Receive and unload stock delivered daily

·         Verify stock count and condition at time of delivery and match deliveries to purchase orders

·         Track all incoming and outgoing packages and maintains supplies in neat, orderly manner

·         Complete inventory cycle count per the schedule

·         Liaison for departments with questions about supply product changes and resolve inventory issues

·         Perform clerical duties as required

·         Maintain ordering system

·         Conduct routine checks

·         Revisit Usage (supplies that may no longer be used in the clinics).

·         Organize warehouse/stockroom

·         Assist with customer service

·         Provides a positive customer experience with fair, friendly, and courteous service.

·         Registers sales on a cash register

·         Resolves customer issues and answers questions.

·         Bags purchases if needed.

·         Itemizes and totals purchases by recording prices and operating a cash register.

·         Collects payments by accepting cash, check payments from customers and makes change for cash customers.

·         Balances cash drawer by counting cash at beginning and end of work shift.

·         Provides pricing information by answering questions.

·         Maintains checkout operations by following policies and procedures and reporting needed changes.

·         Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

·         Contributes to team effort by accomplishing related results as needed.

INVENTORY CONTROL:

Inventory all supplies and reorders materials as necessary.                          

Notifies director, manager or coordinators of the status of inventory, shipments, and deliveries                              

Assists clinical departments in addressing complaints with regard to inventory of items, shipments, and deliveries.                                                                                              Addresses and resolves any shipment or delivery errors

RETRIEVE AND DELIVER CLINIC ORDERS

Process and package orders.                                                                                   

Deliver orders to various clinics and customers

SCHOOL STORE INVENTORY                                                                             

Organize and restock supplies in the school store.

Distribute and organize heavy items in the school store.

Sign for school store deliveries of UMSOD products

Inspect all items being shipped and received

Report any defective or damaged items.

Ensure that the school store organized and clean

Devises new and improved ways to keep store in line with UMSOD goals.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned.  Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 3-5 years’ related experience.  Related education may be substituted for experience on a year for year basis.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal, communication and organizational skills

Proficient computer skills including web-based order management systems

Dental experience or knowledge of dental terminology highly preferred

Ability to process multiple requests from multiple clinics, clinician, students, hygienists, office staff, etc.

Ability to calculate figures and amounts such as proportions and percentages

Strong knowledge of computer ordering systems.
Ability to navigate and troubleshoot computer systems as necessary.         

Ability to lift heavy boxes and crates and move them around the school store.
Ability to function stamina needed for long hours of physical labor.
Ability to work well with a team.
Exhibits effective communication skills, essential to providing instructions and suggestions about school store organization to management and other associates.
Ability to pay close attention to detail

Skilled in identifying order discrepancies and product deficiencies.
Demonstrates strong customer service skills

Skilled in handling customer complaints.
Skilled in driving and operating pallet jack machinery
Ability to multi-task and work efficiently
Demonstrates excellent time management skills.
Ability to think creatively and spatially

Ability to organize inventory efficiently and effectively.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

Workday is a standard 8 hours. This position involves a significant amount of physical labor. In addition, candidates must be able to lift, package, stand, and move around numerous locations such as the school store, loading dock, and different clinics for extended hours.

In order to keep in line with the various, vendors, department, and clinics continuous training will be provided on inventory, new products, and storage methods.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP Associates PA and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.