Scheduler

Who is Porter

Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

The Ideal Porter Team Member

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our members. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission driven organization. 

Your Impact at Porter

The Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members.  The Scheduler is responsible for inbound and outbound calls for the purpose of scheduling clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision making. 

Job responsibilities include, but are not limited to:

• Speak with customers over the phone to schedule, remind, and follow-up on clinical appointments
• Text, e-mail, or mail reminders to customers or clients when appropriate
• Add, cancel or make changes to appointments in the organization's schedule
• Perform patient intake, including the completion and filing of all necessary records as necessary
• Resolve appointment conflicts for staff and customers or clients
• Assist members with all aspects of the Porter relationship, account, products, and Porter’s Member Platform as needed
• Facilitate communications to bridge between patients and appropriate clinical teams as needed
• Be readily available to assist members via omnichannel resources (phone, email, chat)
• Manage & update customer CRM (Salesforce Service Cloud)
• Document relevant details pertaining to all patient/Caregiver interactions
• Boost member satisfaction and loyalty by providing a consistently excellent experience and striving to go above and beyond

What You’ll Need to Make Your Impact

Qualifications That Are Preferred

• Remote work experience
• Proficiency Microsoft Office Suite
• Experience in working in a Call Center
• An associate degree or higher

Qualifications That Are Required

• High School Diploma
• A dedicated work area established that is separated from other living areas and background noise, and ensures professional work environment and patient information privacy
• Ability to keep all company sensitive documents and systems secure
• A reliable, high-speed internet connection with ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customer and coworkers alike) with sincerity, respect, and compassion
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating
• Ability to work with team to cover on-call and holiday schedules as needed

The Benefits of Working with Porter

• Remote work environment
• Medical, dental and vision benefits within 30 days of hire 
• Paid vacation and holidays
• A fun team and special culture

Location:

This is a fully remote position with occasional travel for team building and strategic planning. To work from home, you must have a strong internet connection, quiet space to take calls, and a distraction-free environment.

The Porter Hiring Process

We put individuals through a rigorous screening process which includes multiple interviews, reference checks, and a comprehensive background check. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.