Sales Representative

Job Summary:

• Provides customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities:

• Provides customers' information about products or services, takes or enters orders, or obtains details of complaints.
• Assists customers in identifying and purchasing firearms and firearms related accessories and training
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Ensures proper documentation and processing of firearms and related articles according to federal regulations.
• Creates strategies to ensure company profitability is maintained and goals are met.
• Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service requests.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments.
• Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Job Qualifications:

• Education: High school diploma or equivalent.
• Experience: 1-2 years of related customer service experience.

Skills:

• Excellent verbal and written communication.
• Service orientation.
• Critical thinking.
• Active listening.

This is a full-time position. Pay is hourly plus commission. New employees average $35K.