Sales Manager

General Requirements

·            Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·            Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

·            Must be able to multitask and prioritize departmental functions to meet deadlines.

·            Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·            Attend all hotel required meetings and trainings.

·            Participate in M.O.D. coverage as required.

·            Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

·            Maintain high standards of personal appearance and grooming, which include wearing nametags.

·            Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations.

·            Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

·            Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

·            Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

·            Must be able to maintain confidentiality of information.

·            Perform other duties as requested by management.

DUTIES & FUNCTIONS

·            Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

·            Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.

·            Meet or exceed set goals.

·            Operate the Sales Department within established sales expense budget.

·            Participate in required M.O.D. and Saturday office coverage as scheduled.

·            Initiate and follow up on leads.

·            Maintain and participate in an active sales solicitation program.

·            Monitor production of all top accounts and evaluate trends within your market.

·            Regularly contact existing accounts based on the tracing frequencies established by the Director of Sales.

·            Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

·            Invite clients to the hotel for entertainment, lunches, tours and site inspections.

·            Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.

·            Assist in the preparation of required reports in a timely manner.

·            Be familiar with all property and brand sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

·            Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

·            Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

·            Meet and greet onsite contacts.

·            Abide by Prime Selling Time (PST).

·            Develop networking opportunities through active participation in community and professional associations, activities and events.

·            Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.

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