Senior Sales Manager
The ideal candidate will be able to cultivate and develop relationships, prospect and manage new (and current) business, and positively impact hotel and catering revenues.
We offer: Flexible scheduling, Holiday Pay, 13 PTO Days per year in the first year, Medical/Dental/Vision Insurance, 401K
Salary: Negotiable depending on qualifications
Bonus Plan: Monthly Bonus pay out
Education & Experience:
At least 3 years of progressive hotel sales experience in a specific market, preferably SMERF and Association
Must have a drivers license in the applicable state.
___________________________________________________________________________________________
DUTIES & FUNCTIONS
___________________________________________
Essential:
Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner.
Maintain regular attendance in compliance with Scarlett Hotel Group standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, which include compliance with Scarlett Hotel Group dress code and wearing a nametag when working.
Always comply with Scarlett Hotel Group standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Ensure that employees are, always, attentive, helpful and courteous to all guests, managers and fellow employees. Attend all-employee meetings and any other functions required by management.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and S.O.Ps and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e.
Assist in the preparation of required report in a timely manner.
Attend Scarlett Hotel Group meeting with Sales and Catering, operations staff, and General Manager.
Be familiar with all Scarlett Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.
Use your property computerized sales management system to manage the hotel business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
Attend all-employee meetings and any other functions required by management.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Understand all OnQ and Delphi
Physical Requirements:
Long hours sometimes required.
Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
____________________________________________________________________________________________
Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work and understand financial information and data, and basic arithmetic functions.
Marginal:
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Entertain clients.
Handle inquiries as part of Inquiry Day Program.
Perform any other duties as requested by the General Manager or Regional Vice President of Sales.
Equal Opportunity Employer (M/F/D/V)