Sales Manager

Gulph Creek Hotels is currently seeking a passionately creative Sales Manager to join our team at the Crowne Plaza Boston/Newton.  This is an exciting time to join the property as it prepares for a multi-million dollar renovation and conversion repositioning the property for future success.  Applicants with system knowledge in DELPHI and OPERA strongly encouraged to apply.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

            Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Develops added-value customer service programs
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds guest satisfaction measures
• Ensure hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards

Sales Manager Operations

• Group Sales Manager is responsible for selling sleeping rooms and catering services, and banquet facilities through direct client contact and over the phone to maximize total revenue and ensure sales goal are met and exceeded.
• Established client base and cultivate relationships, building business, and assisting the Director of Sales in providing a stable and positive work environment for the team.
• Attain weekly, monthly, quarterly, and annual sales goals prospecting and cold call.
• Attend appropriate trade shows and conventions.
• Attend PCVB and association mixers.
• Conduct site tours of your hotel.
• Prepare and present proposals.
• Use Brand online as a resource for sales information.
• Manage accounts proficiently and accurately.
• Use STS tool for updating and tracking accounts.
• Provide customers with accurate information for their overnight accommodations and meeting and banquet in formation.
• Keep accurate records.
• Monitor billing accounts.
• Assist accounting with delinquent accounts.
• Move throughout property to conduct site inspections.  Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
• Handle account detail so that all pertinent aspects of solicitation and closing are complete and documented. Utilize Service Managers to coordinate various departments’ participation in servicing accounts.
• Conduct outside calls three times a week averaging 20-25 calls per day, promote the hotel, and review competition reader boards to develop leads.
• Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
• Represent hotel at trade shows, industry events, and local events as specified by Hotel Marketing Plan. Set up exhibits involving bending, stopping, lifting and reading overhead.
• Attend appropriate daily, weekly, and monthly meetings.
• Complete any tasks assigned by GM and DOS
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required
• Responsible for growing existing accounts and generating new business in order to maximize revenue profits.

QUALIFICATIONS

• Knowledge of a hotel structure and how all departments interact.
• Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meets client needs and resolve complaints.
• Ability to move throughout the hotel to conduct site inspections.
• Detail-oriented.
• Have knowledge of MS Word and Excel.
• Have effective verbal and written communications skills.
• Be sales and customer service oriented.
• Present a professional appearance and dress.
• Be a team player.