Sales Coordinator The Waters Hotel

Sales Coordinator

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·         Provide guests and team members with professional, efficient, courteous and genuine hospitality.

·         Anticipates guest’s needs and offers services prior to the guest asking.

·         Assist the Sales team with client event planning, set up and follow up.

·         Attend BEO meetings with Hotel Leadership, Sales, and F&B team.

·         Establish and maintain strong professional relationships with clients through effective and timely communication and fully understanding all their needs and requirements for executing successful events.

·         Manage guest’s concerns appropriately and resolve issues to the guest’s satisfaction keeping business objectives in mind.

·         Gain a full understanding of using a PMS system, the hotel’s room rates and types, amenities and local attractions and uses this knowledge to elevate the guest’s experience.

·         Ability to think out of the box and creatively problem solve.

·         Stay up on current trends for events and share insights with the sales team to elevate client events.

·         Support other departments as needed.

·         Learn the systems and reporting utilized by the sales department.

·         Be aware of the Brand Service Scores and support the GM to ensure the scores are maintained above average.

·         Attend all mandatory meetings and complete all training required.

Experience for Success:

·         College Sophomore, Junior, or Senior

·         Strong written and verbal communication skills in English; second language a plus

·         Strong computer skills, comfort in using Word, Excel and Power Point

The Good Stuff:

·         Opportunity to grow your career and develop thru structured development.

·         Daily pay with RAIN

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.