Sales Coordinator (Commercial Accounts)

Exciting Career Opportunity at RFNOW – Sales Coordinator (Commercial Accounts)

Location: Remote/Hybrid (Work from home with occasional in-office presence (Virden, MB))

Employment Type: Full-time (Monday to Friday, 8:00 am to 5:00 pm, with occasional evening or weekend work required)

About RFNOW Inc.

RFNOW Inc. is a dynamic and growing telecommunications company delivering high-speed internet connectivity and services to customers across rural Manitoba and Saskatchewan. As we expand our fibre networks, we're seeking motivated individuals to join our team and help connect communities and businesses. If you thrive in a high-energy, performance-driven environment where learning and innovation are encouraged, we want to hear from you!

The Opportunity

We are seeking an organized, detail-oriented, and customer-focused Sales Coordinator (Commercial Accounts) to support our sales team. In this role, you will assist in acquiring new clients, coordinate customer engagements, and ensure the seamless delivery of services to our valued commercial clients, including First Nations communities.

Key Responsibilities

• Sales Administration: Support the sales team by maintaining accurate customer records in the CRM system, tracking leads, and generating performance reports.
• Sales Project Administration: Serve as contract administrator for First Nations and Small Business accounts. Ensure accurate data entry in the CRM and Master Funnel while coordinating with design and construction teams to track deliverables and meet deadlines.
• Vendor Reporting and Reconciliation: Track and report First Nations vendor sales, ensuring accurate commission calculations and timely payments.
• Proposal Preparation: Assist in drafting sales proposals, contracts, and service agreements.
• Sales Reporting and KPIs: Develop and distribute daily, weekly, and monthly reports to track performance and customer activity.
• Department Coordination: Act as a liaison between customers and internal teams (e.g., billing, support, technical) to resolve inquiries and communicate installation schedules.
• Customer Support: Respond to client inquiries, assign leads, and ensure timely follow-ups.
• Community Events: Collaborate with the marketing team to organize and staff community events targeting commercial and First Nations accounts.
• Process Documentation: Develop and maintain up-to-date documentation for commercial sales processes.
• Miscellaneous: Perform other duties as assigned.

 Qualifications & Experience

• Post-secondary education in Business Administration, Project Management, or a related field (preferred).
• 3+ years of experience in sales coordination, administration, or customer service (telecommunications or technology sector experience is an asset).
• Experience working with First Nations communities is considered an asset.
• Proficiency in CRM software (e.g., Salesforce, Pipedrive, HubSpot) and Microsoft Office Suite, particularly Excel.
• Exceptional organizational skills with strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong customer service orientation with proven problem-solving skills.
• Self-motivated with a proactive approach to responsibilities.
• Valid driver's license required.

Why Join RFNOW?

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services

If you are passionate about customer service, enjoy coordinating multiple tasks, and are eager to contribute to a growing company, we encourage you to apply! If interested, please visit the careers page of our website at www.rfnow.com/careers.

RFNOW Inc. is an equal-opportunity employer.  We welcome applications from people from all backgrounds and capabilities.  Applicants are welcome to request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com