Sales Coordinator

JOB DUTIES, MINIMUM QUALIFICATIONS:

SUMMARY:  The sales coordinator is responsible for performing clerical, administrative, and other duties to assist the Director of Sales in the operation of the Sales department. Responsible for supporting all aspects of in-house sales, special client requests, clerical and telemarketing duties as assigned and coordinating with the other departments and completing required Sales brand training as necessary. The sales coordinator is the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company.

Professional Experience

·       A minimum of 2-years of progressive experience in a hotel or related field

Essential Functions

·       Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally

·       Gather materials and assemble information packages (e.g., brochures, promotional materials).

·       Use sales techniques that maximize revenue while maintaining existing guest loyalty to our hotels.

·       Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process

·       Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

·       Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests

·       Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional, which include wearing the proper business attire and name tag when working

·       Maintain confidentiality of proprietary information; protect company assets

·       Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation

·       Adhere to professional grooming standards

Physical Requirements

·       Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Ability to travel 10% of the time.

Skills

·       Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

·       Comply with quality assurance expectations and standards.

·       Willingness to work some nights, weekends, and holidays

·       Ability to operate a telephone, computer, and various software is expected, with Microsoft Word and Excel knowledge helpful

·       A general understanding of sales operations

Education

• High School diploma or equivalent required
• College degree preferred

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Embraces and respects diversity and multicultural environment

Strengths

·        Honest and trustworthy, respectful

·        Possess cultural awareness and sensitivity

·        Demonstrate sound work ethics

·        Socially outgoing, easy to work with, leadership role

• Creativity, organizational and administrative

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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