Sales Coordinator
[Sales Coordinator]
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEAR EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):
SUMMARY: The sales coordinator is responsible for performing clerical, administrative, and other duties to assist the Director of Sales in the operation of the Sales department. Responsible for supporting all aspects of in-house sales, special client requests, clerical and telemarketing duties as assigned and coordinating with the other departments, as necessary. The sale coordinator is the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company.
Professional Experience
A minimum of 2-years of progressive experience in a hotel or related field
Essential Functions
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally
Gather materials and assemble information packages (e.g., brochures, promotional materials).
Use sales techniques that maximize revenue while maintaining existing guest loyalty to our hotels.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional, which include wearing the proper business attire and name tag when working
Maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
Adhere to professional grooming standards
Working with team members from other departments such as housekeeping and front desk to accommodate guests or groups.
Assist front desk team as needed during check ins or in Bistro to increase guest experience scores.
Might need to cover shift to reduce labor during soft months.
Physical Requirements
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Ability to travel 10% of the time.
Skills
Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Comply with quality assurance expectations and standards.
Willingness to work some nights, weekends, and holidays
Ability to operate a telephone, computer, and various software is expected, with Microsoft Word and Excel knowledge helpful
A general understanding of sales operations
Education
High School diploma or equivalent required
College degree preferred
Emotional Intelligence
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Embraces and respects diversity and multicultural environment
Strengths
Honest and trustworthy, respectful
Possess cultural awareness and sensitivity
Demonstrate sound work ethics
Socially outgoing, easy to work with, leadership role
Creativity, organizational and administrative
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.