Sales Associate

SALES ASSOCIATE

Hours: 9:00 am to 5:00 pm

Reports to: Sales Manager thru Sales Supervisor

The following outline of a job description is to serve as a guide for expected job performance. It is not intended to limit individual initiative. Lakeside Marina reserves the right to add or delete job responsibilities.

FUNCTIONS:

• Greet customers in a prompt and friendly manner

• Assist customers with the purchasing process

• Assist with the rigging and delivery process to ensure customer satisfaction

• Log and maintain accurate records of customer interaction

• Prepare accurate paperwork of sales transaction

• Assist with the display of product and brochures

QUALIFICATIONS:

• Good health, physically mobile

• Pleasant personality

• Good personal hygiene 

• General knowledge of marine products 

• Able to perform related paperwork

RESPONSIBILITIES:

• Maintain high level of appearance (grooming)

• Promptly meet and greet all sales customers in a friendly manner

• Conduct all business in honesty and sincerity for all customers

• Listen to customer needs and assist them in locating the proper boat

• Handle minor complaints with courtesy and tact

• Answer incoming calls and attempt to satisfy the callers inquiry 

• Give customer accurate quotes

• Collect and enter customer information into lead management system

• Make records of all customer interaction and enter them into system

• Follow up with customers as per sales process

• Follow lead management procedures per dealership’s adopted process

• Properly and legibly write sales agreement for customer (per management guidelines)

• Follow sales processes in place

• Carefully inspect all finished sales agreements

• Maintain communication with Parts/Accessories and Service Department

• Communicate any problems to Management 

• Advise Sales Manager of any changes in schedule 

• Contact customer when boat is ready

• Communicate delivery date and time to appropriate departments

• Look over inventory and make sure that product is properly displayed and presentable

• Maintain adequate stock of marketing materials (brochures) and make sure that they are properly labeled and displayed

• Look after price tags to make sure they are accurate and assist in preparation and display of tags as needed

BEHAVIOR TRAITS:

• Dependable and prompt 

• Outgoing with pleasant demeanor 

• Easy temperament 

• Trustworthy

• Good speech habits

• Organized

• Self motivated

PROFESSIONAL DEVELOPMENT:

• Product Information Guide from Manufacturers available

• Manufacture training schools and workshops

• Product training from Reps

ACCOUNTABILITY:

• ____ Percent of customers satisfied and no complaints

• ____ Percent of complaints by Service Department on procedure 

• Acceptable closing ratio

• Zero complaints arising from customer confusion due to poor buyers orders and poor communication