Routing Clerk_Full-Time

Waterfront Rescue Mission is looking for a Full-Time Routing Clerk to offer excellent customer service to our donors.

Job Summary:

Communicates with donors to set up date for their donations and inform drivers regarding pickups.  Performs all reasonably related duties as assigned.

Job Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Christian Values Commitment:  Must respect and uphold the mission and values of the ministry and possess high level of ethics, honesty and character.

Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Must have a valid state driver’s license and be insurable by the WRM insurance carrier. 

Duties:

• Communicates with donors (phone, online or in person)
• Communicates with driver regarding status of pick-ups.
• Schedules pick-ups according to donor needs.
• Maintains daily the pick-up schedules
• Files other pick up and driver related forms
• Advises management of problem situations
• Provides excellent customer service while assisting customers.