Room Reservationist - Caesars Republic Scottsdale

Job Summary

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to HCW standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Education & Experience

• College course work in related field helpful.

• Experience in a hotel or a related field required.

• High School diploma or equivalent required.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must maintain composure and objectivity while under pressure.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner.

• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Maintain a warm and friendly demeanor at all times.

• Answer all incoming calls promptly, in a friendly, efficient and courteous manner.

• Be able to answer guest inquiries about hotel services, facilities and hours of operation.

• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

• Communicate and work closely with the Sales Department concerning group bookings.

• Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.

• Maintain accurate files and reports.

• Handle all special reservations, to include V.I.P. reservations, packages and discounts.

• Compile and input all necessary information for the required Rooms Merchandising meetings.

• Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.

• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.

• Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.

• Complete forecasts as required by management.

• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.

• Perform any other duties as requested by management.

• Attend meetings as required by management.

• Be able to perform all duties of Reservations Agent and assist as needed at front desk.