Room Attendant

The Room Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner by maintaining a clean and attractive guest room in a timely manner, while following standards and safety/security procedures. To provide service to guests by receiving and delivering guest orders and collecting payment for such items. 

 Job Responsibilities:

Must be able to convey information and ideas clearly, both oral and written.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to work with and understand financial information and data, and basic arithmetic function. 

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
 
Duties and Functions:

Approach all encounters with guests and team members in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Peachtree  Hospitality Management, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.

Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.

Comply at all times with Peachtree Hotel Group standards and regulations to encourage safe and efficient hotel operations.

Properly clean and stock all guest rooms in accordance with Peachtree Hospitality Managment standards within the allotted time. 

Complete all pre-cleaning duties including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

Remove trash and dirty linen from all guest rooms on a daily basis. 

Report and lost and found items to Executive Housekeeper immediately.

Keep all hallways, public areas and closet clean, neat, swept and vacuumed.

Report all guest-borrowed items (i.e. iron/board, hairdryer, etc.) to Houseman for the safe return back to Executive Housekeeper. 

Report and maintenance repairs immediately to Executive Housekeeper and/or Chief Engineer.

Perform other duties as requested by management.

Attend or all/training/meetings as required by management.