Room Attendant - Hampton Inn Westgate

1. Meets and exceeds guests and team member expectations by providing service and teamwork

• Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guests expectations
• Communicates effectively with guests, co-workers, and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed
• Handles difficult situations effectively
• Meets service standards
• Performs other duties as required to provide service and teamwork
• Appearance is always neat clean and positive

2. Ensures guests satisfaction by cleaning guests rooms daily according to operational policies and standards

• Removes soiled bed and bath linens and replaces with clean linens as required
• Removes accumulated trash and debris from room as required
• Cleans bathroom area
• Dusts all surfaces
• Replenishes promotional materials and literature
• Replenishes room amenities
• Vacuums rooms as required
• Reports unusual circumstances to Housekeeping Department
• Reports maintenance requests and replacement orders
• Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
• Leaves all guests belongings in stay over rooms unless they have been discarded in the trash

3. Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner

• Stocks supply cart correctly
• Places cart and vacuum cleaner
• Replaces and/or empties vacuum cleaner bag daily
• Cleans cart and vacuum cleaner on a regular basis

4. Ensures quality and quantity of the contents of the linen closet by organizing and cleaning it

• Checks stock daily
• Notifies Housekeeping Department immediately if any stock shortages exist
• Pulls any damaged or rewash linen and returns them to the Housekeeping Department

5. Ensures safety and maximum security

• Secures the locks on linen closets and linen chute doors
• Reports all "Do Not Disturb" or bolted door rooms to Housekeeping department at the specified time

6. Adheres to hotel policies and procedures

• Attends work on time as scheduled
• Follows hotel grooming and dress standards
• Minimizes safety hazards by following all safety rules and procedures and wears protective gear, clothing, and shoes
• Adheres to OSHA guidelines when handling hazardous liquids, chemicals, stains, etc

7. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

8. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

9. Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate

10. At all times projects a favorable image of the hotel and Pinnacle Hospitality to the public