Returned Merchandise Specialist

Summary:

This position is responsible for entering & processing product returns and providing high- level customer service.

Main Duties and Responsibilities:

Enter, process and refund customer product returns submitted through various channels

Provide high-level customer service in all interactions with a goal for first contact resolution

Coordinate shipping return labels for parcel & LTL shipments

Performs other duties as assigned.

Job Requirements:

High School diploma, or GED equivalent needed.

Excellent customer service skills required.

Strong communication, problem solving, and organizational skills a must.

Proficient with MS Office, especially Word, Excel, Outlook.

Shift:

Mon-Fri, Day Shift

Benefits:

Medical, dental, and vision insurances

401k plan, with 4% employer matching upon meeting eligibility requirements

Employer paid life insurance

Voluntary benefits-Supplemental life, cancer, accident, etc.

PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting & computer screen usage required. May be subject to eyestrain.  Constant use of hand/arms due to computer data entry duties. Large percentage of time will be on the phone, listening to and assisting customers.