Retail Sales Supervisor
Department: Retail Operations & Guest Relations - Retail
Position Type: Seasonal
Contract Start Date: August 14, 2024
Contract End Date: January 15, 2025
Hourly Rate: $17.50
Hours: 30+ hours per week, with weekend availability required; Generally shifts are from 9:30am – 5:30pm
What we offer:
- Flexible work arrangements where no one day is similar
- Working in a beautiful park setting
- Free entrance to the Park, including to our many public special events
- Employee discounts on food and retail items and free parking
Who We Are:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.
Job Overview:
Reporting to the Guest Services Manager, the Retail Sales Supervisor is responsible for all aspects of the retail locations in the historical village, including the supervision, scheduling, and delegation of work assignments to the retail sales associates while leading by example and providing outstanding customer service, and information to Park guests.
Responsibilities:
- Training, supervision and mentorship of store staff on safety & security, cashing procedures, equipment use, customer service, cleaning, stock rotation, costume policy, conduct, product knowledge, display, and sales techniques.
- Complete weekly payroll timesheet calculations and prepare and distribute bi-weekly schedules for staff
- Conduct seasonal staff evaluations and exit interviews to assess performance and gather feedback
- Monitor and ensure all stores are adequately stocked, communicating stock levels to the Manager of Merchandising as necessary
- Prepare maintenance reports and handle staff injury and Workers' Compensation Board (WCB) reports when applicable
- Assist with seasonal store set-up, tear-down, and physical inventories to ensure smooth transitions between seasons
- Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
- Perform other duties as required
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
Required Qualifications:
- Minimum secondary school education is required
- Minimum 6 months prior experience with staff supervision and retail setting is preferred
- Knowledge of display techniques experience would be an asset
- Ability to work independently as well as in a team
- Demonstrated strong interpersonal and communication skills in a client-faced setting
- All successful candidates (over the age of 18) will be required to go through a Police Information Check as a condition of employment.
Special Clothing and Equipment:
- Appropriate costuming and safety equipment will be provided by Heritage Park; and
- Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
Special Working Conditions:
- This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods during set-up, delivery and take-down.
Hours of Work:
- The hours for this position are 30+ per week, and the incumbent must be available to work weekends as well as holidays and occasional evenings
- Shift times are generally from 9:30 a.m. to 5:30 p.m., however, can vary based on operations
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