Retail Associate

Local Goat

NON-EXEMPT POSITION DESCRIPTION

Position Title: Retail Associate

Accountable to: Host Manager

Primary Objectives of Position

Assists guests with retail questions and purchases, answers inquiries about the menu and attends to the wishes of guests. Maintains cleanliness and organization of retail area.

Essential Functions

• Assists guests with retail purchases.
• Maintains cleanliness and organization of retail area.
• Welcomes guests to the establishment.
• Collects payment (credit cards and cash) for all retail purchases following company established accounting procedures for all transactions.
• Observes guests and responds to their needs
• Gives a warm and pleasant farewell to guests and invites them to return.
• Cleans, sanitizes, restocks and stores items according to procedures. Keeps station clean, sets up and breaks down station appropriately.
• Attends all shift and scheduled meetings on time.
• Keeps immediate supervisor aware of all issues or problems of significance and takes prompt corrective action where necessary.
• Performs all duties in a timely manner in accordance with established company policies.  Must be able to maintain all work safety and sanitation policies and procedures.
• Maintains a favorable working condition with fellow employees and managers: promotes a positive and cooperative work environment, which is conducive to maximize employee morale, productivity, and efficiency.
• At all times provides a favorable image of Billy Goat Tavern to promote its aims and objectives; and foster and enhance public recognition and acceptance in all of its areas of endeavor.

Nonessential Functions

·       Performs other duties and responsibilities without being asked.

·       Works as a team player by assisting other employees with duties as necessary or when the shift becomes exceedingly busy.

o   Host: helps greet, seat guests and answer the phone.  Reset tables with in 2 minutes of the guest’s departure.

Accountabilities

Guest’s orders must be taken accurately and service must be given throughout their visit in a timely and friendly manner.

Qualification Standards

• Must be neatly dressed and well groomed in accordance with the company uniform and appearance policies.
• Must be able to operate a point of sale terminal, make change correctly and complete credit card transactions.
• Must be able to calmly respond to angry guests and notify a manager.
• Hazards of the position include but are not limited to: cuts from broken glass. metal or china, slipping and tripping.
• Stand for 6 – 8 hour shift.
• Must be able to complete all training steps and knowledge checks.
• Must be able to read menus to sight-impaired guests.
• Must be able to respond clearly to guests requests.
• Must be able to hear well in a loud environment. 

If you need any accommodation from the company to enable you to perform essential job functions, please let us know.

I have reviewed this job description and I am able to perform the essential job functions of the job under the described conditions.