Restaurant Server & Bartender

POSITION TYPE: Term

NUMBER OF POSITIONS: 30

START/END DATE: March 1, 2024 - November 1, 2024

JOB RATE: $ 18.63

LOCATION: (MIP)Fort McMurray, Alberta

CUPE INTERNAL POSTING DATE Feb 23, 2024

CUPE INTERNAL CLOSING DATE March 1, 2024

REQUISITION NUMBER 2021490

GENERAL DESCRIPTION

Reporting to the Food and Beverage Supervisor and Team Lead, the Restaurant Server & Bartender is committed to providing the best possible guest experience for patrons while dining at RRC restaurant outlets.  This scope includes food and beverage service for restaurant outlets, bartending and operating seasonal golf concessions. Through consistent quality service, teamwork, and passion, the Restaurant Server & Bartender will positively contribute to the facility’s reputation of providing a memorable experience for all guests.  

RESPONSIBILITIES

• Accountable for providing service that meets industry best-practices and exceeds the expectations of RRC guests
• Demonstrate full knowledge of food and beverage menu ingredients, garnishes and preparation methods
• Accurately mix and pour drinks in a fast-paced environment, using correct applications of ingredients and bar tools
• Understand extensive and detailed food and beverage menus with ability to assist customers with appropriate wine and cocktail parings and suggestions
• Activate current promotions by demonstrating suggestive selling techniques for restaurant and cocktail menus, beverages and wine
• Knowledgeable and efficient operation of Point of Sale (POS) system and payment processes, including daily cash outs and troubleshooting
• Responsible for accurate alcohol inventory reporting and enforcing liquor regulations/policies
• Demonstrate knowledge of golf club etiquette and efficiently operate motorized vehicles to service food and beverage on the golf course
• Accountable for consistently providing a positive guest experience through personable and informative interactions
• Anticipate and understand the guest’s needs through attentive and engaging service
• Accurately record and submit guest orders, addressing dietary requests, in a timely manner that exceeds expectations
• Accountable for serving accurate food and beverage order with accompaniments, remove courses promptly once completed
• Maintain inventory and par levels at all outlets and concessions to ensure guest satisfaction
• Ensure cleanliness of all food and beverage areas exceeds expectations through adherence with sanitization and cleaning procedures
• Follow food and beverage safety policies when handling food and beverage
• Health and Safety conscious and actively involved in maintaining a safe work environment
• Complete all duties as listed in opening and closing procedures
• Complete other assigned responsibilities as required

QUALIFICATIONS: Education & Experience

• Valid ProServe Certification
• Valid ProTect Certification
• Minimum 2 (two) years demonstrated experience in restaurant service
• Minimum 1 (one) year demonstrated experience bartending in high volume operation
• Proven knowledge of customer service expectations
• High School Diploma or GED Equivalency is an asset
• Food Safe Certification is an asset
• Certification in wine and spirit education is a strong asset (WSET)
• Current Intermediate First Aid/CPR/AED Certification is an asset
• Must be at least 18 years of age

QUALIFICATIONS:  Knowledge, Skills & Abilities

• Possess excellent communication skills and the ability to confidently develop relationships with staff, guests and partners of the RRC
• Proven ability to work under pressure, maintaining service levels, efficiently following direction of Team Lead
• Must be energetic, outgoing, reliable and punctual
• Comfortable operating in a fast-paced, rapidly changing environment
• Proficient understanding and experience with POS systems and payment processing
• Must have excellent organizational skills
• Promote and work in a team orientated environment
• Possess a willingness to learn and be constantly challenged to grow with the Food & Beverage team
• Must be passionate about guest experience

OTHER REQUIREMENTS

• Criminal Record Check
  

WORKING CONDITIONS

• This position requires a flexible schedule including statutory holidays, early morning, late night, and weekend work
• This position involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• When working indoors, temperature generally is moderate and controlled systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for a few minutes to an hour
• Must be able to walk and stand for long periods of time. Length of time of these tasks may vary from day to day and task to task
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• This position may include heavy lifting of supplies and equipment up to 50 lbs, with the ability to bend, squat and frequently lift 25lbs
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

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