Restaurant Manager

RESTAURANT MANAGER

Company Overview: 

Paco’s is a leader in the quick-service restaurant industry, known for its delicious food and exceptional customer service. Being a store manager at Paco's is a unique opportunity, allowing individuals to operate a high-performing restaurant while aligning with Paco's values and culture. 

Position Summary:

As a Manager at Paco's, you will lead and oversee daily restaurant operations, ensuring that the team delivers exceptional food, outstanding service, and a welcoming environment for guests. Managers are key in setting a positive example, motivating staff, and implementing Paco’s commitment to excellence and customer satisfaction.

Position Responsibilities:

• Leadership and Team Management

  • Oversee hiring, training, scheduling, and development of team members.

  • Provide mentorship and feedback to create a collaborative and high-performing team.

  • Maintain a positive work culture by modeling and enforcing Paco’s Core Values.

• Operational Management

  • Ensure daily restaurant operations run efficiently, including opening and closing procedures.

  • Monitor food preparation, cleanliness, and guest service to meet brand standards.

  • Maintain accurate inventory levels and manage ordering processes.

• Guest Experience

  • Resolve guest complaints promptly and professionally.

  • Cultivate a culture of hospitality to provide an exceptional dining experience.

  • Collect and analyze guest feedback to identify areas for improvement.

• Financial Accountability

  • Manage labor, food, and operational expenses to align with budget goals.

  • Track sales and profitability, offering strategies to improve performance.

  • Ensure cash handling procedures are followed and report discrepancies.

• Safety and Compliance

  • Adhere to food safety, health, and cleanliness regulations.

  • Oversee equipment maintenance and operational compliance.

  • Enforce all policies, procedures, and safety protocols within the restaurant.

Qualifications:

• Must be 18 years or older (age requirements may vary by location).

• Previous management or leadership experience in a restaurant or similar environment is required.

• Strong interpersonal, organizational, and problem-solving skills.

• Proven ability to motivate and manage a team.

• Flexible availability, including evenings, weekends, and holidays.

• Ability to work in a fast-paced, high-stress environment while maintaining a calm demeanor.

• Good understanding of financial principles, including profit and loss (P&L) management.

• Commitment to Pacos’ values, service philosophy, and brand integrity.

Key Performance Indicators (KPIs):

• Operational Efficiency:

  • Food Cost Percentage: Maintain food costs as a percentage of sales within the company-approved range (typically between 26%–30%).

  • Labor Cost Percentage: Monitor and manage labor costs, aiming for efficiency while ensuring adequate staffing levels.

  • Food Cost Percentage: Manage food costs to remain within 28% to 32% of total sales.

  • Labor Cost Percentage: Monitor and maintain labor costs within the target range (commonly around 25%-30% of total sales).

• Sales Performance: 

  • Same-Store Sales Growth: Achieve a targeted percentage of year-over-year sales growth.

  • Sales Per Labor Hour (SPLH): Track performance against a benchmark to ensure effective use of labor hours. 

• Customer Satisfaction: 

  • Customer Satisfaction Score (CSS): Utilize customer surveys to maintain an average score above the target (e.g., 90%+).

  • Net Promoter Score (NPS): Measure customer loyalty and willingness to recommend, aiming for a score indicative of strong customer advocacy.

  • Customer Satisfaction Score (CSS): Maintain a score above 90% on customer satisfaction surveys administered by the company.

  • Net Promoter Score (NPS): Strive for a Net Promoter Score that indicates strong customer loyalty (typically targeted at 70+).

• Employee Engagement and Retention:

  • Employee Turnover Rate: Aim for a low turnover rate (e.g., less than 25% annually) by fostering employee satisfaction and career growth.

  • Employee Satisfaction Index: Conduct regular surveys to ensure team members are engaged and satisfied (target above 80%).

  • Employee Turnover Rate: Aim for an annual employee turnover rate below 30% through engagement strategies and retention efforts.

  • Employee Satisfaction Index: Utilize employee satisfaction surveys to achieve a score above 80%.

• Financial Performance: 

  • Profit Margin: Monitor overall profit margins against predetermined targets set by Pacos corporate (usually around 15%-20%).

  • Operating Expenses as a Percentage of Sales: Manage operating expenses to achieve an established target percentage, ensuring the balance between quality service and costs.

• Sales Performance:

  • Same-Store Sales Growth: Achieve a targeted percentage of year-over-year sales growth, typically exceeding 5%.

  • Sales Per Labor Hour (SPLH): Maintain or exceed the benchmark target for sales per labor hour to optimize staff performance.

  • Profit Margin: Maintain overall profit margins target (usually around 15%-20%) based on P&L reports.

  • Expense Management: Keep operating expenses (including non-food costs) under control as a percentage of gross sales, targeting below 15%.

• Compliance and Quality Control: 

  • Health and Safety Inspection Scores: Achieve a score of 95% or higher on health and safety inspections conducted by corporate or local health departments.

  • Mystery Shop Scores: Consistently receive scores above target (e.g., 90%+) in company-led mystery shopper assessments.

  • Health and Safety Inspection Scores: Achieve a minimum score of 90% on health and safety inspections by health departments and Pacos corporate.

  • Mystery Shopper Scores: Consistently maintain an average score above 90% on mystery shopper reports evaluating service 

• Community Engagement: 

  • Community Involvement Metrics: Track participation in local events and community programs, establishing targets for engagement (e.g., number of events per quarter).

  • Local Brand Awareness: Measure increases in local brand awareness through surveys and community feedback after marketing initiatives.

  • Community Event Participation: Lead and engage in a certain number of community events or outreach initiatives each quarter (e.g., at least 2-3).

  • Local Brand Awareness: Measure improvements in brand awareness through community feedback before and after marketing initiatives.

Compensation and Benefits:

• Bonuses are based on sales and performance-based incentives.

• Opportunities for personal and professional development through Paco's training programs.

Benefits:

• Competitive pay.

• Free or discounted meals.

• Flexible scheduling.

• Leadership development and career advancement opportunities.

Paco’s is an equal-opportunity employer committed to creating an inclusive, welcoming workplace where all employees are valued.

Position Reports To: Director of Operations