Operations Manager - AC Hotel Frisco Colorado

Join the AC Hotel by Marriott Frisco, Colorado, as our Operations Manager, support the operations of the rooms division and B&F outlets, where your leadership will drive profitability while creating a welcoming, community-oriented atmosphere. Our outlets—AC Kitchen, AC Lounge, and Public House 1873—offer high-quality dining experiences that reflect both Marriott standards and the vibrant culture of Summit County.

At AC Hotels, we believe that attention to detail is the greatest form of generosity. We are committed to crafting not just meals, but memorable experiences that engage all five senses. As part of 5 Senses Hospitality, we aim to foster genuine connections with our guests and community, enhancing every aspect of their stay.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become a part of our family today!

Getting the Job Done:

• Provide guests and team members with professional, efficient, courteous, and genuine hospitality
• Demonstrates a leadership ability that inspires and empowers team members to succeed, grow and develop
• Possesses strong communication skills and the ability to train and develop team members
• Daily management of the restaurant which includes but is not limited to scheduling, processing of paperwork, guest interaction and follow up, coaching and recognition of team members, and ensuring compliance to property-specific best practices and standards
• Lead the team to anticipate guests' needs and offer services prior to being asked
• Manages guests' concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind
• Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely
• Ensure sales goals and expenses are managed to budgeted guidelines are adjusted as needed based on business
• Control all cash and charge receipts adhering to cash handling best practices
• Ensure the proper handling of charge and cash declared tips and posting to team member's pay
• Support the team on the floor when needed and observe behavior; provide meaningful feedback
• Monitor food presentation and service and ensure quality standards are maintained
• Ensure all equipment, fixtures, and floor coverings are kept clean and free of hazards
• Maintain an efficient operation and adherence to established safety and quality guidelines
• Monitor deliveries and ensure all product is received in the quantity order and good condition
• Maintain organized and properly labeled stock areas ensuring pars are in keeping with the needs of the business
• Support the kitchen staff as needed to ensure efficient guest service
• Monitor service scores daily and take the appropriate action to ensure scores are communicated to the team and scores are acceptable
•  Ensures the team attends all mandatory meetings and timely completes all required training
• Ability to grasp, bend, stoop and push, pull and lift 50lbs

Experience for Success:

• Culinary education or certification a plus
• High school diploma or equivalent
• Desire to work in a fast paced and interactive environment
• Strong written and communication skills, additional language a plus
• Basic computer skills in Word and Excel
• State-required Food Handlers Certification and Liquor Certification

The Good Stuff

• Marriott global travel benefits
• Opportunity to grow your career and develop thru structured development programs
• Competitive medical, dental, and vision benefits
• Wellness and commuter stipend
• Vacation PTO plan and paid sick days
• 7 paid holidays
• Free nights at our hotels
• Monthly fun and recognition
•  Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.