Service Manager

Santa Fe Cattle Company

Service Manager Job Description/Expectations

Job Description:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure quest service standards and efficient operations
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees and guests.
• Carry out restaurant marketing, advertising, and promotional activities and campaigns.
• Perform other duties as assigned by General Manager

Requirements:

• Must be 21 years of age.
• Be able to communicate and understand the predominate language(s) of the restaurant's trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 lbs.
• Must have the stamina to work in a positive environment 50-60 hours a week. 
• Be able to work in a Real, Fresh, Fun environment!