Resource Specialist

A full-time position providing screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families Program (SSVF).

• Conducts initial eligibility screening via phone and email.
• Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
• Provides optimal customer service as the first point of contact for veterans and their families.
• Creates, maintains, and updates a catalog of community resources.
• Documents service delivery accurately and timely in the electronic health record.
• Ensures and maintains participant’s confidentiality.
• Participates in all appropriate employee, supervision, and training meetings.
• Collaborates with the entire SSVF team to ensure quality service delivery.
• Assumes other duties as assigned by the Program Coordinator, SSVF Director, or Senior Management.

Qualifications:                 

• Bachelor’s Degree in Social Work, Psychology, or Social Sciences
• Must be 21 years of age or older.
• 1 year of human service experience.
• Call center or hotline experience preferred.

VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.