Resort Manager Guest Services - Revelstoke RV & Cabin Resort

Pinnacle Lifestyles has a need for Resort Manager(s) to join our team for the summer camping season. As a Resort Manager, you will be responsible for the administration, operations, staffing, budgeting, maintenance and planning at the Revelstoke RV & Cabin Resort located in Revelstoke, British Columbia. The major areas of responsibilities include helping to create an outstanding resort community, managing personnel, guest relations including bookings and reservations, on-site retail and general maintenance of the property grounds and common amenities. Other items will include inventory controls, event planning, coordination of major renovations/repairs, weekly reporting, managing annual operating and capital improvements budgets as well as other related management duties.

This is a seasonal position running from May to October with year-round availability in future years. Staff accommodation can be made available at the resort through the use of one our company owned RVs. Couples are welcome to apply together.

·         Bring joy to your guests through top-level hospitality;

·         Hire, onboard, train and supervise resort staff (Guest Services Agents, Housekeepers, Park Maintenance/Groundskeepers) to deliver outstanding customer experiences;

·         Ensure all staff understand our policies and procedures and have up to date certifications as required;

·         Manage staffing, time sheet submissions and schedules ensuring compliance with operational needs and budget.

·         Promote a safe work environment that reinforces operational effectiveness

·         Address any customer needs quickly and in person;

·         Manage/oversee online and phone reservations and review reservations regularly to ensure accurate pricing

·         Regularly monitor the online reservations system for incoming guest requests to optimize the grid;

·         Coordinate onsite events and activities, ensuring suitable staffing levels and resources are available for the event;

·         Manage group activities and resort events during long weekends with the assistance of the Guest Services Agent team;

·         Maintain informed of local attractions and activities to promote to our guests;

·         Manage store operations, food and beverage and product sales, and coordination of ordering supplies and equipment with the Purchase Manager;

·         Ensure all financial transactions are properly recorded provide regular revenue and occupancy reporting to management;

·         Manage monthly inventory counts;

·         Complete and submit incident reports in a timely manner;

·         Conduct budget reviews and report cost plans to management;

·         Create social media and marketing content to enhance the Firm’s online presence;

·         Build and maintain a network of vendors and business relationships within the community;

·         Lead all opening and closing procedures at the resort;

·         Ensure the highest level of cleanliness of all resort facilities, rental suites, cabins and bathrooms;

·         Manage all aspects of the resort with limited involvement from Pinnacle Lifestyles management.

·         Minimum 8 years of management experience required, preferably in tourism and hospitality;

·         Previous experience working in a campground or RV resort considered an asset;

·         Social media and marketing experience considered an asset;

·         Exceptional interpersonal skills and customer focused mindset;

·         Ability to perform well under pressure in a fast-paced environment;

·         Adaptable, flexible and dependable;

·         Proficient in Microsoft Office 365 apps and willingness to learn reservations software;

·         Ability to maintain a sense of community and high quality hospitality environment;

·         Strong work ethic with a team mentality; and

·         Passion for the outdoors!

·         Work on-site at a beautiful resort in world class destinations;

·         Competitive compensation and bonus program;

·         Health and wellness allowance;

·         Subsidized staff accommodation (subject to availability);

·         Staff discount program at Pinnacle Lifestyles Resorts;

·         Skills development in the hospitality and outdoor recreation industries;

·         Paid training programs;

·         Outdoor active workplace; and

·         You will join a high-growth national company that is changing lives through healthy outdoor recreational living

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