Residential Services Director

Join a Mission-Driven Organization that Cares for You, Too

Since 1959, Grand Traverse Pavilions has been a cornerstone of care and support in our region—one of the largest publicly owned communities of our kind in Michigan. Our mission is to provide accessible, trusted, and compassionate care that enhances the quality of life for aging adults. We envision a future where we are the region’s most trusted partner in successful aging.

Now, we’re seeking a Residential Services Director to help lead that future.

Starting Salary: $75,000 - $80,000
Schedule: Full-Time
Location: Grand Traverse Pavilions – Traverse City, MI

As the Residential Services Director, you will oversee the operations of our Assisted and Independent Living programs, ensuring our tenants receive personalized, engaging, and dignified care and support.

You’ll guide the daily operations and long-term planning of our residential services by:

• Leading the development and implementation of policies and programming that enhance the quality of services.

• Monitoring the health and functional status of tenants to support appropriate transitions or service modifications.

• Supporting tenants in identifying and meeting personal goals and needs.

• Overseeing a robust calendar of social and wellness programs that foster independence, connection, and community engagement.

• Maximizing participation in our Personal Care Services Program.

• Preparing and submitting reports on occupancy, service quality, and program outcomes.

• Driving occupancy by conducting tours and managing the leasing of all apartments.

• Ensuring tenant and family satisfaction through responsive, person-centered service.

• Exploring and recommending opportunities for revenue growth and innovation.

• Bachelor’s degree preferred (or equivalent combination of training and experience) in healthcare, human services, or a related field.

• A background in a healthcare or residential environment strongly preferred.

• Must be able to pass a criminal background check and drug screening.

At Grand Traverse Pavilions, we believe in taking care of our team as well as we care for our community. Our benefits include:

• Health, Dental, and Vision Insurance

• Health Savings Account (HSA)

• Paid Time Off

• Retirement Plan with 5% Employer Contribution

• Employee Referral Program

• Onsite, Employee-Only Childcare Center

• Onsite Gym Access

• Covered Employee Parking

• Employee Assistance Programs (EAP)

This is more than just a job—it’s a chance to be part of a compassionate team dedicated to changing lives every day. At Grand Traverse Pavilions, you’ll have a career that loves you back.

Please visit our careers page to see more job opportunities.