Resident Services Director

The Resident Services Director is responsible for coordination and assistance with Independent Living residents in addressing health, personal, social, and environmental challenges as they navigate coordination of services and care needs.

Qualifications/Skills Needed:

· Bachelor’s degree or equivalent experience

· Previous experience in case management or social services, particularly in supporting aging adults, is advantageous.

· Ability to effectively interact with partners, residents, guests, and team members in a professional manner.

· Experience in understanding levels of care within a Continuing Care Retirement Community

· Ability to effectively communicate.

· Strong clinical skills.

· Excellent organizational skills and attention to detail.

· Proficient with MS Office (Word, Excel, Outlook).

· Excellent oral and written communication skills in the English language required.

· Exhibits a commitment to results by identifying, recommending, and implementing process improvements.

Primary Duties (Essential Functions):

· Assist with coordinating and support of residents and their families with transitions to a higher level of care. (ALF/PC, SNF).

· Collaborate with the appropriate entities to coordinate services for residents being discharged from the hospital. Ensure residents are referred as appropriate for supportive services.

· Act as a liaison and advocate for residents and their immediate family members and/or resident representative. Communicates in a timely basis with the resident, family/responsible party and appropriate internal staff on changes in social, emotional, psychological, or overall health status of individual residents.

· Track the progress of Independent Living residents, identify those who may benefit from additional services, and facilitate and host Life Care educational meetings.

· Participate in general education sessions for residents to highlight the role and value of case management.

· Assist in the assessment process for new residents and annual wellness assessments for established residents when needed.

· Evaluate current independent living residents as needed to determine if they meet appropriate level of care, per established criteria.

· Evaluate the need for supportive services for current residents.

· Lead the monthly Level of Care meeting, which include preparing an agenda, maintaining records of meetings, and actions taken/recommended.

· Assist Community staff in discussing resident’s needs with Resident and or Resident Representative

· Review all IL security reports daily to monitor of the need of supportive services or a potential decline in level of care

· Do bi –annual observations of all IL residents in attempt to identify the need for supportive services or change in level of care

· Provide education on a quarterly bases to IL residents on levels of care and services offered on campus

NOTE: This is not to be considered as an exhaustive statement of duties, responsibilities or requirements and does not limit the assignment of additional duties for this position.