Resident Assistant
JOB SUMMARY
• Assists the Clinical Staff in providing support services to residents, including adherence
to program rules and Hope Haven policy
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for providing support to the comprehensive substance abuse aftercare services by Hope Haven:
• Support all phases of operation and implementation of program rules and policies
• Communicate consistently with counselors through documentation about resident concerns, issues or needs
• Assist Director of Admissions & Billing with resident intake procedures
• Assist counselors with resident discharge procedures
• Complete scheduled walk around sessions to monitor the entire campus
• Provide resident transportation to/from appointments, including self-help groups, as needed
• Provide residents with NA/AA schedules and meeting locations
• Complete Incident reports upon crisis
• If designated, assist with medication management for residents
• Conduct drug screens upon admission and when requested by staff
• Maintain an inventory of resident room keys.
• Ability to perform duties physically and mentally without harm to self or others
Collaborate in the establishment of a positive work environment:
• Assist clients and visitors with directions or information in a pleasant and courteous tone.
• Demonstrate a willingness to assist others with tasks and provide support to other program staff with the goal of developing positive working relationships.
• Model mature interpersonal conflict resolution and team building skills
• Ability and willingness to be on duty in the residence during the hours designated by the Resident Assistant Coordinator, and/or VP of Clinical Service
• Uphold the Hope Haven Code of Ethics at all times
• Respect Client Rights at all times
• Performs other job-related tasks as assigned Supervisors.
QUALIFICATIONS:
• High School diploma or equivalent with a minimum of one (1) year related experience. Associates degree in the Human Services field with a minimum of one (1) year related experience preferred.
• Emotional stability, maturity, warmth, openness and the ability to work effectively with a diverse, indigent population
• Must have a valid NC driver's license and be insurable by Hope Haven’s carrier.
• Ability and willingness to provide coverage in the facility twenty-four hours a day, seven days a week
• Must have knowledge of confidentiality laws so that client confidentiality is maintained at all times
• Ability to complete all training requirements as designated by Hope Haven, Inc.
• Must maintain CPR and First Aid certification
PHYSICAL REQUIREMENTS:
• Walking/Standing/Sitting
• Driving
• Lifting/Pulling/Pushing
• Keyboarding