Resident Assistant

JOB SUMMARY

• Assists the Clinical Staff in providing support services to residents, including adherence

to program rules and Hope Haven policy

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for providing support to the comprehensive substance abuse aftercare services by Hope Haven:

• Support all phases of operation and implementation of program rules and policies

• Communicate consistently with counselors through documentation about resident concerns, issues or needs

• Assist Director of Admissions & Billing with resident intake procedures

• Assist counselors with resident discharge procedures

• Complete scheduled walk around sessions to monitor the entire campus

• Provide resident transportation to/from appointments, including self-help groups, as needed

• Provide residents with NA/AA schedules and meeting locations

• Complete Incident reports upon crisis

• If designated, assist with medication management for residents

• Conduct drug screens upon admission and when requested by staff

• Maintain an inventory of resident room keys.

• Ability to perform duties physically and mentally without harm to self or others

Collaborate in the establishment of a positive work environment:

• Assist clients and visitors with directions or information in a pleasant and courteous tone.

• Demonstrate a willingness to assist others with tasks and provide support to other program staff with the goal of developing positive working relationships.

• Model mature interpersonal conflict resolution and team building skills

• Ability and willingness to be on duty in the residence during the hours designated by the Resident Assistant Coordinator, and/or VP of Clinical Service

• Uphold the Hope Haven Code of Ethics at all times

• Respect Client Rights at all times

• Performs other job-related tasks as assigned Supervisors.

QUALIFICATIONS:

• High School diploma or equivalent with a minimum of one (1) year related experience. Associates degree in the Human Services field with a minimum of one (1) year related experience preferred.

• Emotional stability, maturity, warmth, openness and the ability to work effectively with a diverse, indigent population

• Must have a valid NC driver's license and be insurable by Hope Haven’s carrier.

• Ability and willingness to provide coverage in the facility twenty-four hours a day, seven days a week

• Must have knowledge of confidentiality laws so that client confidentiality is maintained at all times

• Ability to complete all training requirements as designated by Hope Haven, Inc.

• Must maintain CPR and First Aid certification

PHYSICAL REQUIREMENTS:

• Walking/Standing/Sitting

• Driving

• Lifting/Pulling/Pushing

• Keyboarding