REMOTE Evening & Weekend Reservations Agent

The Evening & Weekend Reservations Agent is responsible for handling hotel reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner. This includes quoting available room rates and upselling to maximize room revenue according to hotel standards. This position must also be able to answer questions and provide information about hotel amenities, the local area and attractions, and travel options to and from the hotel. This is a part-time position, which will be worked remotely. The ideal agent is self-motivated, friendly, and knowledgeable when dealing with customers. Prior sales experience is preferred but not necessary. We will provide all the equipment and training needed for success. 

This is a part-time opportunity with up to 30 hours per week available. 

Primary Responsibilities:

·       Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

·       Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.

·       Book room reservations while focusing on maximizing room revenue and average rate.

·       Up sell and cross sell rooms whenever possible.

·       Enter reservations into the system according to standard operating procedures.

·       Send confirmations.

·       Process deposits.

·       Perform other assignments as requested.

Position Requirements:

·       Must be available to work evenings and weekends.

·       Stable and reliable Wi-Fi connection required for this role.

·       Excellent phone and computer skills needed.

·       Ability to maintain professionalism and composure.

·       Ability to continuously sit and talk for extended periods of time.

·       Ability to work productively with other associates as part of a team.

·       Legal ability to work in the US.

Minimum Requirements:

·       Previous customer service experience.

·       High school graduate.

·       Must have strong organizational skills, excellent written and verbal communication skills.

·       Must be able to perform and prioritize multiple tasks with ease.

Qualifications Desired:

·       Previous guest relations training

·       Previous sales experience 

·       Experience in a hotel or a related field preferred

·       Experience in quality assurance specific to AAA Four Diamond and 5 Star Forbes standards

·       Working knowledge of Revinate Reservation Sales, Opera PMS, and Travelclick.