Remote Customer Service Representative

Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference is people’s lives? Do you love working with people and help make their experience the best one possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many different types of clients looking for Call Center Customer Care Representatives. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
We grew tired of all the old BS with traditional call centers, and we know you have too! The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next.
How?
LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW.
Minimum Requirements:

• 1 year of call center experience (sales or customer service)
• Must have your own computer (desktop or laptop) - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks
• Must have a wired USB headset with microphone
• Reliable and dependable
• Experience with data entry and word-processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do†attitude
• Fluent in writing, reading & speaking English

Preferred Qualifications:

• 2 Monitors/Screens- required for some projects
• Two years or more experience in a call center environment (sales or customer service)
• Bi-Lingual (English + Spanish, or Other)
• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus

Responsibilities include but are not limited to:

• Taking inbound calls and making outbound calls to customers daily
• Being on-time each day
• Providing customer service with empathy and care
• Ensure client needs are met

Job Types: Part-time, 100% remote (work from home)

Job Type: Full-time

Salary: Up to $12.00 per hour

Schedule:

• Day shift
• Weekend availability

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote