Relief Auditor/PM Guest Services Agent - Grande Shores Resort
Relief Auditor/PM Guest Services Agent - Grande Shores Resort
** up to $16/hr
Job description - Front desk agents welcome all guests upon their arrival with a smiling face and friendly attitude. The night auditor will complete normal front desk duties such as; answering phones, making/canceling reservations, checking guests in/ out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.
- Two overnight shifts 11 p.m. to 7 a.m. Sunday and Monday | Additional three shifts included for full-time position
- Availability to cover audit shifts for vacations and special requests off
Job Responsibilities -
- Welcome and acknowledge all guests according to company standards; anticipate and address service needs
- Register, take payments, and assign keys to guests
- Inform guests of the amenities and services available to them
- Inform customers of availability and rates
- Communicate with other departments to meet guest requests
- Handles any guest issues or complaints, using appropriate service recovery methods
- Work with the corresponding departments to resolve any property or guest issues
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
- Communicate with the morning staff to inform them of any task to be completed or updates
Requirements -
- Available to work a flexible schedule including weekends and holidays
- Previous experience is preferred but not required
- Able to work for complete overnight shifts independently
- Ability to perform computer-based tasks
- Ability to work independently
- Strong verbal and written communication skills as well as positive body language
Qualifying team members may enjoy the following benefits -
- Weekly Pay
- Medical insurance
- Vision, Dental, Disability, Life, and Accident insurance
- Paid Vacation
- Bereavement leave
- 401k/ 401k Matching
- Referral Program
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.