Lead Admissions Rep/Medical Assistant (Full-Time)

JOB SUMMARY:

Coordinates the reception area activities to promote communication throughout the Facility. Performs clerical and reception duties. Maintains the Facility’s medical records according to established guidelines and requirements. Reviews records for compliance with approved policies. Assures all operative reports completed.

QUALIFICATIONS:

• Good communication skills required
• Two years clerical experience preferred
• Medical Clerical experience preferred
• Requires language skills adequate for written and interpersonal communication in American English
• Requires visual and auditory acuity adequate to monitor patient and visitor activity and for frequent use of computers and occasional use of other business office equipment
• Ability to sit for long periods and to perform desk and office activities

OCCUPATIONAL EXPOSURE :

• Category III exposure to bloodborne pathogens and may encounter chemical hazards.

RESPONSIBILITIES: 

1. Admits patients to the Facility following the established policies and procedures.
   1. 1.1. Assembles patient medical record forms and prepares patient identification.
   2. 1.2.Assists Financial Counselor in obtaining pertinent information to register patient and attaches proper means to document patient identity.
   3. 1.3.Provides pertinent information to the patient's family in the waiting area according to policies and procedures.
   4. 1.4.Monitors waiting area.
2. Coordinates reception area activities for effective communication with all areas of the Facility.
   1. 2.1. Answers telephone and intercom courteously and in a quiet, pleasant voice.
   2. 2.2. Accepts and relays messages effectively.
   3. 2.3. Informs nursing personnel of admissions and activities concerning admissions.
   4. 2.4. Maintains and protects each patient's right to confidentiality.
   5. 2.5. Identifies emergencies and initiates appropriate response.
      
3. Assumes clerical duties and responsibilities as necessary.
   1. 3.1. Assists in ordering and stocking clerical supplies.
   2. 3.2. Assists in maintaining cost-effectiveness by preventing waste of supplies.
   3. 3.3. Maintains order and cleanliness of the front desk.
   4. 3.4. Performs interdepartmental errands when needed.
   5. 3.5. Retrieves Facility mail from mail box.
   6. 3.6. Opens and distributes mail according to Facility policy.
   7. 3.7. Coordinates obtaining diagnostic tests and places diagnostic test reports in appropriate section of patient medical record.
   8. 3.8. Assists with preparation and maintenance of Facility records and reports.
4. Monitors the nourishment area.
   1. 4.1. Stocks nourishment area.
   2. 4.2. Maintains cleanliness and order of the area as needed.
5. Monitors computer system for proper daily back-up process.
6. Coordinates the collection, processing, maintenance, storage, retrieval and distribution of medical records according to established policies and procedures.
   1. 6.1. Maintains a filing system that meets Facility requirements for medical records.
   2. 6.2. Provides organized storage system for timely retrieval of individual medical records and maintains charge-out and follow-up controls of records.
   3. 6.3. Maintains the confidentiality, security and physical safety of Facility medical records.
   4. 6.4. Provides information, according to confidentiality policies, to those parties who are engaged in research or study projects involving patient care and utilization of services.
   5. 6.5. Reviews medical records for timely completion, accuracy and compliance with facility standards; informs the Facility Administrator about delinquent or incomplete medical records.
7. Adheres to established procedures for cross referencing and indexing medical records.
   1. 7.1. Maintains necessary index-references for Facility needs and following established procedures.
   2. 7.2. Maintains the admission register and all other systems involving patient information.
   3. 7.3. Maintains the physician/ on-call index.
8. Collects statistical data relevant to the operation of the Facility.
   1. 8.1. Reviews the contents of medical records to identify information to be extracted.
   2. 8.2. Prepares and presents data and reports on approved forms.
   3. 8.3. Completes vital statistics on deaths and reportable diseases.
   4. 8.4. Collects data required for support of continuous quality improvement activities.
9. Adheres to medico-legal requirements when answering correspondence and inquiries.
   1. 9.1. Maintains and controls the release of information to authorized persons only.
   2. 9.2. Prepares records or correspondence according to Facility needs.