Registered Nurse (Medical Triage Allergy/Immunology)

Position Summary:  The Registered Nurse (RN) (Medical Triage) is responsible for providing safe, accurate, clinical triage and patient support for patients with allergic, immunologic and respiratory conditions via telephone and voicemail systems.  This role is responsible for timely assessment, appropriate escalation, and follow up care between patients and providers. It includes assessment of patient symptoms, managing voicemails, and coordinating care with different departments within AAAI. The RN serves as a key clinical resource for patients, providers, and staff. It also provides support for clinical research and administrative projects as assigned.   THIS IS A PART-TIME HYBRID POSITION 

Reports To: Medical Practice Administrator

Principal Duties and Responsibilities

Allergy & Immunology Clinical Triage

1.      Conduct telephone-based clinical triage using evidence-based protocols and clinical judgement.

2.      Perform telephone triage for patients with allergic rhinitis, asthma, food allergy, urticaria, angioedema, anaphylaxis, immunodeficiency, and medication reactions

3.      Assess post–allergy injection reactions and provide guidance per protocol

4.      Identify urgent and emergent symptoms (e.g., anaphylaxis, uncontrolled asthma) and escalate appropriately

5.      Provide patient education on epinephrine use, avoidance strategies, and medication adherence

6.      Communicate triage findings clearly to physicians and advanced practice providers regarding urgent or complex patient issues.

7.      Document all patient interactions accurately in the EHR

8.      Ensure compliance with HIPAA and patient safety standards

1.      Monitor and respond to patient voicemails related to symptoms, injections, medications, and test results in a timely and professional manner.

2.      Prioritize messages based on clinical urgency

3.      Route administrative or non-clinical messages appropriately

4.      Ensure all voicemails are documented and resolved according to practice protocols.

1.      Coordinate follow-up visits, allergy testing, biologic therapy appointments, and immunotherapy schedules determined by clinic protocols.

2.      Support prior authorization workflows by providing clinical information as needed

3.      Communicate care plans and instructions clearly to patients and caregivers

4.      Collaborate with clinical and administrative staff to ensure continuity of care.

5.      Perform other duties as assigned.

1.      Assist with clinical research activities, including chart reviews and data collection

2.      Support quality improvement initiatives and clinical audits related to allergy testing, immunotherapy safety, and biologic outcomes

3.      Participate in protocol development and updates (e.g., anaphylaxis response, immunotherapy reactions) and clinical workflow optimization.

4.      Conduct literature or guideline reviews (AAAAI, ACAAI) as assigned. 

Required Skills, Knowledge and Abilities

1. Demonstrated written and oral communications skills including strong interpersonal and management skills.
2. Knowledge of nursing techniques and procedures; of healthcare laws and regulations; of medical diagnoses and procedures; of accepted medical treatment patterns; and of utilization review and control measures. 
3. Experience with telephone triage or patient call management
4. Excellent clinical assessment, decision-making and critical thinking skills.
5. Strong skill in time management, organization, prioritization and attention to detail with accurate documentation.
6. Professional phone presence and patient empathy with strong verbal and written communication skills
7. Proficiency with EHR systems and telephone platforms.
8. Ability to work independently and collaboratively as part of the team.
9. Ability to handle sensitive issues and resolve difficulties not routine in nature.

Education

·                                 Active, unrestricted Registered Nurse (RN) license in the United States.

·                                 Currently unrestricted RN licensure in Arizona; graduate of an accredited 2 or 4 year institution.

Experience 

·                                 Minimum 2 years of nursing experience in outpatient, ambulatory, or specialty care.

·                                 Preferred: prior experience in Allergy & Immunology practice.

·                                 Experience using standardized triage protocols.

·                                 Involvement in clinical research or quality improvement projects.

Working Conditions

• Hybrid Position
• Part-time (3 days a week – 1 day in office & 2 days remote).
• Must be able to work the hours of AAAI only (Monday – Friday 8am – 5pm hours).
• No nights, weekends, or after-hours.
• OSHA Category 3: Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
• While performing the duties of this job, the employee is regularly required to sit, talk, use repetitive motion, and type.