Regional Director of Operations - Gulf Shores & Orange Beach, AL and Pensacola, FL

A & R Hospitality Group is looking for a Regional Director of Operations that can lead, mentor, manage and guide multiple select service hotels and a diverse team of associates. 

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $150 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The purpose of the Regional Director of Operations position is to motivate, coach and develop their staff; actively participate in creating and implementing the annual Business Plan; monitor and ensure outstanding operating results; and participate in developing and managing revenue and sales strategies.

We are in search of qualified candidates who can excel at the following:

General Responsibilities:    

• Ensure that each A&R hotel is maximizing the Guest and Associate experience.
• Maintain and ensure compliance with A&R’s hotel operating policies and procedures (Operations Manual).
• Motivate, coach and train A&R General Manager team members in assigned region, set goals and hold GM team members accountable, and provide appropriate feedback, rewards, and recognition.
• Hold General Managers effectively accountable for managing and motivating associates and achieving overall financial results, guest, and associate satisfaction while meeting all required brand standards.
• Ensure proper, appropriate and timely operations reporting and record keeping both at the A&R hotels ( G:Drive or Intranet at the corporate office.
• Ensure development, implementation and support successful attainment of each A&R assigned hotel’s annual Business Plan.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and ensure development of, and adherence to, A&R’s hotel operations policies, protocols and Standard Operating Procedures.
• Interview, select, hire, onboard transition direct reports while providing timely direction on everyone’s performance.
• Conduct monthly P&L review with each hotel General Manager to ensure proper fiscal governance is being adhered to and provide corrective action as needed.
• Support the process of development, with the active participation of the assigned A&R General Managers and the corporate team leaders, the annual Business Plan for each hotel.
  
• Ensure implementation of A&R’s approved Business Plan for each assigned hotel.
• Ensure Operations within A&R’s approved budget for each assigned hotel.
• Monitor operating results and benchmark against budgets, other A&R peer hotels as well as brand and comp set performance.
• Conduct quarterly detailed property visits and property review (with greater frequency if warranted) to measure the general manager’s performance relative to A&R performance standards.
• Provide timely (weekly) updates to leadership to better highlight key initiatives and areas of focus in portfolio hotels

Specific Responsibilities:

• Engage with property leadership on a weekly basis to conduct thorough property assessment with emphasis on Labor controls, training, financial controls, guest and associate safety, asset management, associate satisfaction, brand stewardship and guest experience.
• Review HelloGM/NA Reports, Quore, Netchex, and Guest feedback data on daily basis to ensure all hotels labor, PM and daily revenue and audit controls are in place.
• Review property performance regarding Revenue Generation, GSS, Culture and Expenses and take action to maximize results in each area through coaching, training and strategic action planning, scheduling, etc., to ensure that all A&R scorecard metrics are being properly managed. 
•  Manage the purchase order process for each hotel to ensure that all procurement meets budgetary and A&R standards. Monitor and approve/code daily/weekly invoices to ensure that invoices are being reconciled and paid in the appreciate month.
• Work with properties to ensure that accruals are done prior to the close of each month when required.
• Work with Property GM and procurement manager to ensure that all vendor agreement and maturity dates are calendarized. RDO will attempt to shop ore renegotiate agreements prior to maturity/exit notice date in order to negotiate the best pricing for A&R
• Participate in developing and managing Revenue Generation strategy for each hotel and attend Revenue calls/meetings regularly.
• Support the implementation of the Sales & Marketing plan for each property
• Collaborate with Sales leader to measure production for each salesperson and hold each accountable for Revenue contribution for each property based on segmentation goals.
• Sales leadership participates in the Sales process as needed to provide direction and support.
• Conduct regular meetings with each assigned General Manager to review GM Checklist daily audit reports, daily activities and performance outcomes.
• Schedule and lead bi-weekly (or weekly if needed) meetings with General Managers to review key performance measures, progress and strategic action planning designed to address areas of opportunity.
• Regularly visit and inspect A&R hotels for A&R and Brand Quality Assurance standards.
• Communicate any Cap-ex needs to maintain the physical working condition of the property and follow-up to ensure timely completion of projects
• Track A&R’s performance standards for each hotel. Performance standards (not limited to) but includes:
  • Brand & A&R Quality Assurance
  • Market Share Indices (MSI)
  • Gross Operating Profit
  • Facility Management
  • Audit Report Review (daily)
  • Handling of Deposits, AR and AP accounts and invoices
  • Record keeping and reporting
  • Supplies storage, purchasing and inventory management
  • Brand & A&R Guest Satisfaction Indices (GSI)
  • A&R Associate Satisfaction Index (ASI)
• Conduct regular and timely performance reviews of assigned General Manager Team members.

Optimum Attributes:

• Take responsibility and accountability for the team.
• Work on schedule that the business requires as a 24 hour/365 days per year business.
• Effective communication skills.
• Excellent listening skills
• Emphatic and tolerant.
• Open with praise, discreet with criticism.
• Consistent performer
• Positive and upbeat, measured
• Analytical
• Problem solver
• Rational, prudent and practical.
• Great at follow up
• Consistently meets deadline
• Prioritizes work and opportunities
• Operates with great sense of urgency

Performance standards:

Performance shall be measured by achievement of the assigned A&R managed hotels’ business plans, budgeted NOI, MSI Index, Guest Satisfaction Index (GSI) and the Associate Satisfaction Index (ASI).

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Hotel Management, Business or related field
• 8+ years of hotel industry operations experience
• Minimum of Five (5) year Select Service Hotel General Manager experience
• Must be able to travel frequently (up to 75% of work life)
• Must sign a confidentiality and non-disclosure agreement

Physical Requirements:

• Physical requirements include the ability to exert up to 20 pounds of force occasionally and/or up to 20 pounds of force consistently for tasks involving lifting, carrying, pushing, pulling, or moving objects.  Must be able to walk and climb stairs frequently.
• Employees may experience environmental factors such as wind and high humidity.

 A&R pay and benefits include:

• Competitive pay
• Participation in bonus program
• Free HSA Health Insurance*
• 401(k) plan with 4% company match
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Continuous training
• Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.