Receptionist
Act as the first point of contact for all visitors, patients, and residents. To provide an efficient
administrative and secretarial service to the front office and other duties as assigned.
Qualifications:
• Must have high school diploma or equivalent. Prior front desk, administrative, or office
experience preferred.
• Must have the ability to work in a fast-paced environment and be able to follow oral and
written instructions.
• Must possess patience, excellent organization skills, and assertiveness and be a
conscientious person.
• Must present a professional appearance.
• Must have a pleasant and helpful personality both in person and via the telephone.
• Must be proficient with computer systems, system applications, and other office
equipment.
• Must be able to work well and cooperate with fellow employees.
• Must be able to meet all local health regulations and pass the pre/post-employment physical
exam if required. This requirement also includes drug screening, criminal background
check, and reference inquiry.
Duties and Responsibilities:
1) Welcome visitors and respond to any inquiries in a timely fashion.
2) Guide and, or navigate visitors, residents, and patients around the facility where
necessary.
3) Receive telephone calls, transferring where necessary and taking messages as
appropriate.
4) Ensure the presentation and tidiness of the reception area at all times.
5) Provide administrative support as needed including but not limited to filing, data entry,
and typing correspondence.
6) Deal with payments for any ordered lunches or meals, including maintaining receipt
books and proper cash box management.
7) Resident Trust – make petty cash disbursements and deposits, keeping accurate records of
each transaction.
8) Protect residents’ rights by maintaining the confidentiality of personal and financial
information.
9) Maintain operations by following policies and procedures; reporting needed changes.
10) Carry out such other duties as
may be required by the Administrator.