Receptionist $14.00 p/h
· Operate multiline telephone and paging system.
· Answer incoming calls, determine the nature of the call and route the call to the appropriate party.
· Locate personnel by using overhead paging system.
· Greets and directs all visitors to the facility, ensures that all visitors sign-in and refuse visitor’s entry to the facility if needed.
· Reports suspicious behavior to the supervisor on duty.
· Responds to inquiries regarding job openings and distributes job applications to perspective employees.
· Receives, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services.
· Responsible for reporting all visitor and Resident concerns to the appropriate department head.
· Maintains a list of all Residents by name and room number, staff extension numbers and key personnel.
· Handles sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
· Works in an organized fashion and keeps lobby and workstation clean and free of hazards at all times.
· Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
· Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
· Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know†basis.
· Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure (if applicable).
· Respond special requests made by guests, Residents and family members.
Education, Training, and Experience:
· High school diploma or equivalent.
· One year of experience in a customer service role or receptionist role preferred.