Quality Improvement Coordinator

Summary:

The Quality Improvement Coordinator for Housing is responsible for monitoring, evaluating, and

enhancing the quality of residential services provided to individuals with developmental

disabilities. This role ensures that housing programs meet regulatory standards, agency policies,

and best practices in person-centered care. The Coordinator collaborates with internal teams,

external partners, and direct support staff to identify areas for improvement, implement quality

assurance processes, and support continuous improvement initiatives that promote safe,

supportive, and inclusive living environments.

Essential Duties and Responsibilities:

● Conduct regular quality assurance audits and site reviews for housing programs to

ensure compliance with state and federal regulations (e.g., DODD, Medicaid waiver

requirements).

● Monitor incident reports, health and safety concerns, and medication administration

practices to identify trends and opportunities for improvement.

● Partner with housing leadership and direct support staff to implement corrective action

plans and support best practices in service delivery.

● Tracking of consumer medical and dental appointments to ensure timely follow-up and

compliance.

● Provide training and technical assistance to staff on quality standards, documentation

practices, and regulatory updates.

● Monitors and follows-up on annual redeterminations for SSI, Medicaid, and Creative

Housing.

● Identifying training or support needs and reporting concerns related to compliance or

quality standards

● Coordinate new consumer onboarding and training as well as the admin set up of the

house.

● Support preparation for external audits, accreditation reviews, and licensing

inspections.

Collaborate with interdisciplinary teams and external stakeholders to ensure

individualized and inclusive housing supports.

● Maintain accurate records and reports related to quality activities and findings.

● Perform other duties as assigned to support organizational needs.

● Maintains 16-20 billable hours per week per business demands.

Qualifications:

● Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.

● Strong knowledge of DODD rules, Medicaid waiver requirements, and best practices in

overnight residential care.

● Excellent written and verbal communication skills.

● CPR, First Aid, and all DODD-mandated trainings (or ability to obtain upon hire).

● Valid driver’s license with fewer than six (6) points and reliable transportation.

● Ability to pass background check and drug screening.

Physical Requirements:

● Ability to walk, stand, stoop, kneel, crouch, and assist individuals with mobility needs.

● Must be able to lift up to 45 lbs and physically assist individuals as needed.

Environmental Conditions:

● Work may take place in various residential settings with differing levels of cleanliness, noise,

and temperature.

● Exposure to bodily fluids, anti-social behavior, or potentially aggressive behavior is possible.

● Must be able to tolerate moderate stress and maintain professionalism in varied

circumstances.

Benefits:

● Competitive compensation and comprehensive benefits package

● Opportunities for professional growth and advancement within Ability Matters Ohio

● Supportive, inclusive workplace culture

● Ongoing training and continuing education

● The opportunity to make a lasting impact on the lives of individuals with developmental

disabilities