Quality Assurance Manager

Summary:

Reporting to the Executive Vice President, the Quality Assurance Manager is responsible for establishing a company quality assurance system that promotes customer satisfaction and that positively impacts the financial performance of WMI. This position champions continuous improvement efforts and reduction initiatives to establish an effective Quality Management System (QMS); initiate and implement quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company’s product lines. To do so, the QA Manager will educate and train employees as to their impact on the quality management system. This position will actively participate in the development and maintenance of a superior workforce which supports the company’s Values and Mission and will partner with the executive management team and the company managers to achieve the organization’s goals.

Responsibilities

· Develop, implement, manage and integrate a QMS for manufacturing plants.

· Serve as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.

· Support concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.

· Design, implement and document procedures for process control, process improvement, testing and inspection.

· Establish and implement metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions

· Perform root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements.

· Establish collection and analysis systems of statistical data to predict trends that will affect improvement of product quality.

· Analyze customers’ product specifications to establish efficient, cost-effective requirements for ease of manufacture and reproducibility.

· Develop quality planning methods for all product lines.

· Develop process certification standards and assist in process certification.

· Monitor vendor performance and establish criteria and rating system for critical vendors.

· Review customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.

· Interact with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.

· Oversee calibration and testing programs.

· Report to management on quality issues, trends and losses.

· Review suppliers purchase orders and establish supplier quality requirements.

· Participate in internal and external quality audits.

· Interface with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.

Minimum Qualifications:

· BB/BA in Business, or related field

· 10+ years’ experience in QA systems implementation and management with 5 years as a CQE/CQM in a medium-size manufacturing environment, preferably in the ceramics or metals industries.

· Experience in design/prototype manufacture.

· Six Sigma black-belt certified with a proven track record of business performance improvement is preferred.

· Proven ability to develop strong relationships and work with multiple levels of management

· Broad knowledge of theory and principles of statistics and statistical process control.

· Experience in designing and implementing quality systems.

· Diverse knowledge of inspection and control methods, techniques and documentation.

· Excellent communication skills (written and verbal).

· Strong computer skills including quality control applications, word processing, spreadsheets and databases.

· Thorough understanding of general safety requirements.

· Training in foreign object damage awareness.

· Understanding of Mil Standards.

· Travel on occasion.

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