Quality Assurance & Customer Experience Associate

Quality Assurance & Customer Experience Associate

Location: Lafayette, LA (On-site)
Company: Golfballs.com

About Us:
At Golfballs.com, we take pride in delivering exceptional products and a smooth experience for every golfer we serve. We’re growing quickly and looking for a detail-oriented, proactive team member to help us ensure quality, consistency, and customer delight across our operations.

Position Overview:

The Quality Assurance & Customer Experience Associate plays a key role in monitoring the accuracy and quality of orders, identifying process improvements, and helping create memorable experiences for our customers. This position bridges operations, fulfillment, and customer care — helping prevent costly errors while finding opportunities to enhance efficiency and delight our customers.

 Key Responsibilities:

• Review and audit high-priority or high-value orders to ensure accuracy, correct personalization, and proper shipment.
• Identify errors, process gaps, and recurring issues — document and communicate findings to relevant departments.
• Develop and recommend improvements or safeguards that reduce reprints, returns, and waste.
• Track and report on key quality metrics and cost-saving opportunities.
• Collaborate with fulfillment, customer service, and production teams to resolve issues quickly.
• Assist with “Surprise & Delight” customer initiatives — helping create special touches that enhance the overall experience.
• Maintain a proactive mindset focused on continuous improvement and customer satisfaction.

Qualifications:

• Strong attention to detail and commitment to accuracy.
• Analytical mindset with the ability to spot patterns, errors, or inefficiencies.
• Excellent communication and problem-solving skills.
• Experience in e-commerce, order fulfillment, or customer service preferred.
• Comfortable using spreadsheets and reporting tools (Excel, Google Sheets, etc.).
• Positive, team-oriented attitude and desire to help customers and colleagues succeed.

Why Join Golfballs.com?

• Be part of a fun, passionate team that values quality and innovation.
• Enjoy a hands-on role where your work directly impacts customer happiness and company success.
• Opportunities for growth in operations, quality control, and customer experience functions.