Qualified Professional (QP) Tailored Care Management

Who we are looking for

We are seeking a talented individual who shares our focus and dedication for those we serve and support. This is a role that is key for direct service delivery within the Tailored Care Management area and designed to truly make a difference in the lives of the families that are served, improving the quality of life and connection to community.

Job Responsibilities 

• Screen and assess members for common mental health and substance use disorders

• Facilitate member engagement and follow-up care

• Provide member education about common mental health and substance use disorders and the available treatment options

• Implement appropriate interventions to members under the supervision of the TCM Supervisor

• Provide case management services as necessary

• Provide assertive engagement to appropriate members

• Complete documentation in a timely manner

Qualifications of a Tailored Care Manager Qualified Professional

Educational and Experience

• Minimum of 3 year’s experience providing case management or care coordination with adult MH/SA population in a community setting

• Minimum of 2 years' experience working directly with adults struggling with mental health and substance abuse disorders

Licensure/Certifications

• Valid driver's license with clean driving record

Knowledge, Skills and Abilities

• Ability to develop rapport with members and other professionals in a variety of settings

• Ability to set boundaries with members

• Excellent clinical skills, including evidence-based practices, diagnostic information (DSM 5), substance use intervention

• Excellent interpersonal skills and ability to work collaboratively within a team

• Comfortable working independently in the community

• Excellent oral and written communication

• Ability to manage crisis situations both in person and over the phone

• HIPAA and Substance use specific confidentiality and privacy rights